Membership organizations that run ticketed events have traditionally had to manage their member lists separately from their ticketing. That usually means exporting a member database, importing it into the event, or asking every member to pre-register online before they show up. It works, but it’s a lot of manual effort for something that should be simple.
This update to the Tickets app for check-in allows for on-site ticketing for members, eliminating that workflow entirely.
Create Tickets for Members at the Door
Organizations can now set up a ticketed event and issue tickets to valid members on site. When a member arrives, the check-in operator scans their membership QR code. The app verifies their membership, displays their details, and lets the operator create a ticket right there. No pre-registration. No database exports. No import steps. The member walks up, gets scanned, and gets in.
This is especially useful for organizations running recurring events where the member roster is already established but attendee lists change week to week. Instead of managing registration ahead of time, you handle it at the door in seconds. You’ll find the option to add Membership Tickets in the TicketSignup Tickets app Configuration Setup for simple ticket events. Simply enable it to start creating tickets (and checking in members) from the Membership QR code.
Use Case: How Running Clubs Can Streamline Weekly Training Runs
Hundreds of running clubs use Memberships to register and engage their members. Additionally, many of them host recurring events like training runs. For these, attendance tracking is vital, but forcing members to sign up weekly is onerous and alternative paper-based processes are a pain. These running clubs can now leverage TicketSignup and the Tickets App to make weekly runs a breeze while still ensuring runner safety and data accuaracy. How it works:
- Host Membership: Runners become club members (just as they would now).
- Create a Simple Ticket Event: The club uses TicketSignup’s Simple Ticket Events to create a recurring “Weekly Training Run” event. If it’s only for members, it can be set to private.
- Scan Membership QR Codes: When club members arrive at the run location, they simply pull up their Membership QR code.
- Automatically Create “Ticket”: Using the TicketSignup Tickets app, the club scans the Membership QR. This instantly creates a ticket and checks in the runner (I.E. a record of attendance)!
- Use Your Data: Your running club can then use the ticket purchase report to track accurate numbers for each run, plan future staffing needs, verify the attendance of specific members. You can even use the reports from all runs to determine identify engaged runners (and runners who may need more inspiration to get involved).
While we have multiple running clubs we know could benefit from this immediately, all types of membership organizations can use on-site ticketing for members. Clubs can implement it for Member parking at special events, a fitness coach can use it to track “drop-in” classes, museums can easily offer special “members-only” late nights, and more.
Better data, made easy.
Clubs like the DC Road Runners Club have a number of benefits for members, including regular group runs and training programs, social events, and volunteer opportunities.
While some of those may require pre-registration (even by members) for logistics, On-Site Ticketing for Members provides a new way to track member engagement at regular training sessions that don’t require advance notice.
Additional Updates to the TicketSignup Tickets App
While on-site member tickets is the big news for the TicketSignup Tickets App, it’s not the only upgrade. We have more improvements to make your on-site operations even easier.
Print Label Customization
Operators now have control over how printed labels are laid out. You can adjust font sizes and reposition individual elements on the label to match your event’s needs. Set it up once and every label prints exactly the way you want.
We’ve also added a faster printing option for Brother printers, which cuts down on wait times at high-volume check-in stations.
Additional Improvements
- Configurable sync speed. You can now control how frequently the app syncs with the server. Speed it up for real-time accuracy during peak check-in or slow it down when bandwidth is limited.
- Hide event stats. A new configuration option lets you hide the event stats screen entirely for operators who don’t need it.
- iPad layout fix for iOS 26. Resolved a resizing issue that affected iPad layouts on iOS 26.
- Persistent filter header. The header that provides access to check-in filters now stays visible, so operators don’t lose access mid-session.
- External barcode scanner fix. Fixed a bug where external barcode scanners were submitting before the full barcode was read.
Under the Hood
A few infrastructure updates that won’t change your day-to-day experience but keep things running smoothly: we’ve added support for over-the-air updates so patches can go out faster, cleaned up error reporting to reduce noise, updated the Square SDK to v2.4.0, and swapped to a better-maintained safe area view package.