The Contact Us form, one of the most popular features of RunSignup Websites, just got a big improvement from RunSignup AI.
The Contact Us form helps participants and attendees get in contact with the event director while limiting the spam you’d see by simply posting an email address (with a layer of protection via Captcha). By adding in the power of AI, the Contact Us form now offers the ability for event customers to get their answers immediately, before hitting send.
Here is an example response. As you can see, it’s clear to participants that human support is still available if needed. However, many common questions can be answered instantly, solving the issue for the participant and keeping your inbox free.
You can test out the AI powered Contact Us Form here: https://runsignup.com/Race/ScottCoffeeMoorestownRotary8KRace/Page/ContactUs.
This is the first AI application we are releasing on our new AI Infrastructure, which is built for scalability, security and accuracy with assured Human In the Loop built into everything.
How Does the RunSignup AI Powered Contact Us Form Work?
RunSignup AI is instantly trained by Content Updates
When you make any content changes on your website, they instantly update the Knowledge base that powers your RunSignup AI. So if you have to change your packet pickup location, people will get the new information immediately. This is one of the great benefits of having your race website, race data, and customer support tools tied together.
Real data comes from the database
Race data that is held in the RunSignup database (like start time, price increases, refund policy, transfer policy, etc.) is accessed via MCP Tools we have built into our platform. This means the data is highly reliable – the AI is not guessing on your start time. It also means that, again, your race data, website, and customer support are in sync. If you update your pricing, the next person to ask a question will get the new information. And it is all secure.
RunSignup AI Chatbot for Customer Service (V2)
This is built on the same platform as our new RunSignup AI Chatbot V2 for Websites, which will be released in the next 2 weeks. When this is released, you will be able to see all the queries, and add additional training to your RunSignup AI. So, if your AI Chatbot did not answer the “can I bring my pet” question the way you want, you will be able to update it right in your Dashboard.
How Do I Turn On My RunSignup AI Powered Contact Us Form?
If you have the RunSignup AI Chatbot enabled for your website, your AI powered Contact Us form has been automatically turned on. In the next two weeks your Chatbot will be automatically upgraded as well. When this happens, any additional training you gave to your RunSignup AI Chatbot will automatically transfer over to your V2 version.
Summary
We are working towards offering AI solutions throughout RunSignup. Why? We want to use AI to help race directors manage their races more efficiently so they can use their time for the things only humans can do (create amazing event experiences). The RunSignup AI powered Contact Us form is the very first step in adding AI power to everything in RunSignup. We have taken our time in building a very robust and secure AI Infrastructure and we are excited to start sharing real, tangible AI driven features that will help events.