New timers entering the endurance event industry can accelerate their learning with RunSignup’s comprehensive onboarding tools. The webinar below provides a valuable introduction to the industry, RunSignup, and the RaceDay Real-Time suite of timer technology. It also covers helpful next steps and resources, including a new timer onboarding guide, certifications, and ongoing training opportunities. To make things easier we’ve pulled out the key education tools covered in the webinar and shared them in this post.
For timing business owners, these tools offer an onboarding process to RunSignup’s advanced technology, designed specifically to support timers and deliver efficient, accurate real-time race day experiences. Make use of these educational resources to get your new timers ready for race day!
Timer Onboarding Guide
New timers in the industry and RunSignup can use the Timer Onboarding Guide to explore a wide range of topics, allowing them to focus on areas most relevant to their needs. Whether it’s general introductions, setting up a timer account, or advanced training on RunSignup’s RaceDay Scoring, we provide the tools needed to fully leverage RunSignup’s RaceDay Real-Time product offerings.
Timer Onboarding guide
Timer business owners can download the file and pull out the key areas they want supporting staff to focus on.
Timer Industry Terms
The Timer Onboarding Guide includes frequent terminology definitions timers may encounter for both the general endurance industry and those specific to RunSignup’s platform of technology.
Timer Terminology
RunSignup Timer Certifications
Four timer certification courses are available for timers to achieve in-depth training on RunSignup’s technology. Certifications are free to timers and recorded sessions enable timers to complete the courses at a time that is right for them. The following courses are available:
- RaceDay Scoring Timer Certification
- RaceJoy Timer Certification (RaceJoy is exclusively available through certified timers)
- RaceDay CheckIn Timer Certification
- RunSignup Timer Certification (learn more about the platform and marketing tools)
RunSignup Timer Certifications
Personalized Training
Timing companies can request group or individual personalized training with RunSignup’s Soren Larsen. This is ideal for timing companies with multiple new timers or individuals who are newer to RunSignup’s RaceDay Real-Time suite of products. Feel free to schedule time here. Note that group training requires a prep planning session.
Schedule Personalized Training
New Timer Support
Timers can also reach out to our support staff to request a review of settings prior to an event or with specific questions. For setup review requests, please make sure to plan in advance to ensure you and our staff can work together well before race day.
General Support: info@runsignup.com (available seven days a week. Covers all RunSignup’s products and features).
RunSignup Account Manager: General product setup information and guidance.
RaceDay Scoring Support: raceday@runsignup.com
RaceJoy Support: info@racejoy.com
