The most important question of all: how and when will you get the funds from your event.
RunSignup’s Payment Philosophy
The most important responsibility entrusted to us by our customers is the responsibility to process your payments securely – and make sure you get paid all your funds promptly and reliably. Learn more about our payment policies and schedule, and get a look at the strict security processes we implement to keep your participant’s data (and payment information) safe. There’s never any mystery about how, when, or if you’ll get your event funds.
Straightforward Payment Options
What are my options when setting up a Payment Account?
Set Up Now
We ask you for the minimum amount of information required to satisfy credit card processing rules for setting up your payment account.
You will need to provide the required information to confirm that your organizataion is in good standing.
Choose to receive direct deposit (preferred) either weekly or monthly, or choose check payments ($1,000 minimum, or after your event has happened; $10 charge per check).
Set Up Later
If you aren’t the person responsible for your nonprofit’s finances, you can send an email invitation to your organization’s CFO, Treasurer, or Finance team so that they can complete the setup of the payment account.
Want more information on what a Payment Facilitator is, and what type of information we need from you (and why) for you to set up your Payment Account? Read our Payment Facilitator FAQ
Schedule for Payments
Receive Payments by Direct Deposit
With the Advanced Payment Direct Deposit Option, choose to receive payments as often as weekly. We transfer all settled funds (other than those you designate to be held in escrow for refunds) as soon as they are available from our credit card processing company. Following is an example of the flow of funds for weekly payments for Direct Deposit:
Collection Period — Event Registration payments collected and settled (Note: Weeks with banking holidays may delay the payment.) on your behalf for weekly payment.
ACH Initiation Day — An ACH is initiated on Tuesday of each week for weekly payment to you. You should expect to receive funds in one or two days depending on your bank’s processing rules.
Transactions up to 6:00 PM ET on the last day of the collection period for Visa/Mastercard/Discover/Amex. (Note: Weeks with banking holidays may delay the payment.)
Receive Payments by Check
With Check Payments, choose to receive payments weekly or monthly. Payments will be released any week your event is owed at least $1,000 or once your event has passed, regardless of the amount owed. Each check will incur a $10 fee for processing (payment by ACH is free) Following is an example of the flow of funds for weekly check payments:
Collection Period — Ticket purchase, donation, and registration payments collected and settled (Note: Weeks with banking holidays may delay the payment.) on your behalf for weekly payment.
Check Initiation Day — A check is mailed on Wednesday of each week for weekly payment to you.
Transactions up to 6:00 PM ET on the last day of the collection period for Visa/Mastercard/Discover/Amex. (Note: Weeks with banking holidays may delay the payment.)
Why You Can Trust RunSignup
We’ve been doing this for over a decade.
RunSignup has processed more than $2 Billion for more than 26,000 events. RunSignup builds secure and reliable technology that you can trust, with PCI Level 1 compliant payment processing, secure data storage and payment processings, and only 4 minutes of downtime since 2015 (when we had 7 minutes of planned downtime). Including all the 2,000 new releases of our software we make each year.
We are PCI Level 1 Compliant and prioritize secure transaction processing.
PCI Level 1
RunSignup has achieved the highest level of PCI compliance. The Attestation of Compliance is available upon request. Our volume of transaction processing required us to go through a rigorous certification process, which included onsite reviews and scanning and vulnerability testing with an independent third party Qualified Security Assessor. As part of the certification process we implemented the following advanced security measures:
Secure password storage with protections like bcrypt
Constant vulnerability scanning including implementing Nessus
Monthly process to install security patches
Payment Facilitator
RunSignup has taken steps as a company to meet stringent security, banking, VISA and MasterCard processing rules to become an authorized intermediary (Payment Facilitator) between credit card holders (participants) and event owners. This means that with our Advanced Payment Accounts we never handle your event proceeds. After the credit card transactions are settled for your event, the proceeds are held in escrow for your benefit with our back end credit card processing company. Funds transfers to you happen accurately and on time by either ACH or check based on the frequency of payment you have requested.
Our infrastructure is secure, redundant, and decentralized
RunSignup utilizes the latest technology and cloud architecture to meet our customers’ needs. Our cloud architecture benefits you with speed and scalability at a low cost, providing the ability to handle large events with 50,000+ participants attempting to register simultaneously. Information sharing is secure; we use multiple levels of firewalls and all pages are secured with TLS/SSL and HTTPS. People can access us from any device including computers, iPads, and both Apple and Android smartphones. You can count on our secure infrastructure to be highly available. This secure infrastructure allows you to be comfortable that your data is being handled properly and payments to you are accurate and on time.
We’re advocates of data privacy
Data privacy is important to you and to your participants. Whenever we collect or transmit sensitive data, that data is encrypted and transmitted in a secure way. We don’t sell or share participant data with anyone other than the owner or Event Director of the event for which a participant has signed up. TicketSignup will not market or sell anything directly to participants who use our site. We only collect credit card information when a participant requests us to and if requested it is stored securely with a third party PCI Level 1 compliant vendor who specializes in credit card storage. View our Privacy Policy for more info.
What to Look For in a Data Security and Transaction Processing Provider
6 essential questions you should ask when choosing your race technology platform
Does the provider have secure, scalable technology?
Are they PCI Level 1 Compliant with independent auditors?
Do they keep your race funds separate from the funds that they use to operate their business?
Do they have a privacy policy for how they will collect, store, and share data?
Will they use participant data to market or sell unrelated events, subscriptions, or other items to your race participants?
Do they have a proven track record in the endurance industry?
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