New Timer Onboarding
Whether you are a new timer to the industry or new to RunSignup, we have the resources you need to get started. Managing timers can select from the resources below to design an onboarding program specific to the needs of new staff. Watch the New Timer Onboarding webinar to kick off your training!
Timer Onboarding Guide
Use our new timer onboarding guide that offers an inventory of audio and written how-to resources to learn about timer related topics. This includes everything from how to set up a timer account to advanced product training on RaceDay Scoring. The Timer Onboarding spreadsheet offers an at-a-glance view of our suggested initial training resources.
Managing timers can also pull from a larger inventory of resources with this expanded onboarding library to craft an individualized training program for new staff.


Timer Terminology
New timers can start with the basics by learning frequently used industry terms and those unique to RunSignup’s platform. This is an essential first step to understanding the timing industry and technology.
RunSignup Timer Certifications
Four timer certification courses are available for timers to achieve in-depth training on RunSignup’s technology. Certifications are free to timers and recorded sessions enable timers to complete the courses at a time that is right for them. The following courses are available:
- RaceDay Scoring Timer Certification
- RaceDay CheckIn Certification
- RaceJoy Certification
- RunSignup Timer Certification


Personalized Training
Timing companies can request group or individual personalized training with RunSignup’s Soren Larsen. This is ideal for timing companies with multiple new timers or individuals who are newer to RunSignup’s RaceDay Real-Time suite of products. Note that group training requires a prep planning session.
New Timer Support
Timers can also reach out to RunSignup’s support staff to with specific questions or to request a review of settings prior to an event. For setup review requests, please make sure to plan in advance to ensure you and our staff can work together well before race day.
General Support: info@runsignup.com (available seven days a week. Covers all RunSignup’s products and features).
RunSignup Account Manager: General product setup information and guidance.
RaceDay Scoring Support: raceday@runsignup.com
RaceJoy Support: info@racejoy.com

Timer Resources
All The Latest Blogs For Timers
New Photo-Based Timing Field Test
RunSignup’s new photo-based timing turns bib-tagged race photos into timing reads. Snap a photo in RaceDay Mobile, and a bib number and timestamp flow straight into a stream in RaceDay Scoring. This new feature serves as a powerful supplement to chip timing,…
Read MoreNEW: Photo-Based Timing Reads for Timers
We are excited to announce our new photo-based timing solution that puts big-race technology within reach of every race budget. Using phones or tablets you already have on hand, you can help your races deliver the real-time data and finish line coverage…
Read MoreIntroducing Photo-Based Timing
We are excited to announce our new photo-based timing solution that puts big-race technology within reach of every race budget. Using phones or tablets you already have on hand, your race can now deliver the real-time data and finish line coverage once…
Read MoreTimers, Keep Your Races: Leveling Up Is No Longer Optional
This story — and others like it — illustrates the race retention problem timers face. Races don’t leave because of bad timing. They leave because a key contact moved on, a competitor made a more compelling case, or a relationship was never…
Read MoreRaceDay Mobile Version 6 is Now Available
The RaceDay Mobile version 6 is now available. This release is a major update with a host of improvements and includes a rebranding, previously known as RaceDay Mobile Timing app. The new name reflects the app’s expanded role on race day. Beyond backup or manual…
Read MoreScaling Up: How Timers Partner to Power Two of the Country’s Largest Dynamic-Bib 10Ks with RaceDay Technology
In April 2026, GO Race Productions and PrimeTime Timing used RunSignup’s RaceDay technology suite to time two of the country’s largest road races in the country — the Crescent City Classic 10K in New Orleans and the Ukrop’s Monument Avenue 10K in…
Read MoreRaceJoy Certified Timer Resources
Below are RaceJoy Certified Timer resources to help share the value of RaceJoy to event directors and equip races with everything participants and spectators need on race day — for both standard GPS tracking and chip-based predictive pace. These videos make it…
Read MoreKnow Who’s Back: RaceDay CheckIn Displays Loyalty
RunSignup’s free RaceDay CheckIn displays loyalty of participants by showing the history of repeat years at the race directly at the point of check-in, letting volunteers and staff know whether they’re greeting someone for the first time or welcoming back a multi-year…
Read MoreNEW: Announcer Mode in RaceDay Mobile App
RunSignup’s has introduced a new Announcer Mode in the RaceDay Mobile App, a new feature that delivers a continuous stream of live participant data to an announcer’s mobile device or tablet as participants pass timing equipment on the course or at the…
Read MoreAdvanced RaceDay Technology Powers Millions of Interactions
We’re excited to share some incredible milestones from 2025 that showcase how our RaceDay technology platform has become the industry standard for race day operations. This past year, our integrated suite of tools powered more than 7.3+ million participant check-ins, scored 4.3…
Read MoreNew: Enhanced Timer Operations Dashboard for Improved Race Management
We’ve launched a new, enhanced timer operations dashboard for improved race managements. Timers now have access to a more powerful, cloud-based way to manage race-day operations from pre-race planning through post-race reporting. Designed specifically for timer workflows, the updated dashboard delivers greater…
Read MoreTimer Utilities
Timer Utilities are a set of fully developed examples of how AI and RunSignup’s API can be used to extend RunSignup’s results and expand a Timer’s offerings without having to leave the ecosystem fully. Many of these applications have been documented and…
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