Meet the RunSignup Team
The RunSignup team is spread across the U.S., with employees spanning from Florida to New Jersey to Colorado and California. Despite the physical distances, the foundation of the company is shared values around work and growth.
Employee-Owned
As an employee-owned company, RunSignup makes strategic, long-term decisions. This means keeping employees for many years, building better software and supporting customers continuously.
Open
The RunSignup strategy of openness means we are transparent and open about our business practices and capabilities, providing an open platform with an open RunSignup API.
Continuous Improvement
RunSignup products are forever moving forward, with an emphasis on finding good solutions instead of perfect ones. This allows us to collect feedback and advance the platform iteratively.
Product Led
RunSignup’s focus is on our product (technology), not on selling to you. We want to make purpose-built technology to support our customers and the events that you create.
Setting the Tone
Leadership
RunSignup was founded by current CEO, Bob Bickel in 2010. Today, Bob and the rest of the leadership team set product priorities and workplace culture for the company. In keeping with RunSignup’s core values of openness, leadership regularly provides customers with transparent information about the company and the industry through seasonal reports and Founders Corner blogs. Have a question? Just ask!
Providing Support, 7-Days a Week
The RunSignup Support Team
The RunSignup support team handles high volume, 7-day-a-week support through the info@runsignup.com email and our online portal for support tickets. Looking for speedy response times and after-hours support? The Support Team is your go-to.
Support Team Stats
The True RunSignup Experts
The Account Managers
Account managers are the true RunSignup experts, spending all day, every day in the system to help ensure customer success. The real secret sauce of our account management team is a genuine passion for the events they work with. With significant personal experience as race directors, timers, and event managers, the account management team is all about helping customers create amazing events.
Account Management Team Stats
Building the Technology
The Dev Team
Our customers rely on us to be both innovative and reliable. To make this possible, our development team works tirelessly continuously improve our products and ensure our processes are secure and scalable.
Dev Team Stats
Enhancing RaceDay
The EventDay Technology Team
The EventDay team is our group of developers and product managers who create products to enhance the event experience, including RaceDay Scoring, RaceJoy, the RaceDay CheckIn app, the Mobile Timing App, and the Tickets App. They also enable integrations with technology partners like Race Result and MYLAPS to ensure a full suite of tools for timers and race directors.
EventDay Team Stats 2023
Solving Race Problems
Sales and Marketing
The RunSignup sales and marketing teams are little less about traditional sales & marketing, and more about using education to help events succeed. The process begins with sales learning about the challenges of each specific event, while marketing ensures that each and every event has the technology information they need to grow year after year.
Sales & Marketing Stats
Want to Know More?
Check out our full library of videos to learn more about the full RunSignup team and the role each member plays providing technology for your events.
The RunSignup Team in Action
Company News
2025 Company Strategy
One of our Year End Wrap-up Blogs. Others include 2024 Year in Review, 2024 RunSignup Product Recap, 2024 GiveSignup Product Recap, 2024 TicketSignup Product Recap, 2024 Infrastructure Report, 2025 Company Strategy, 2025 RunSignup Roadmap, 2025 GiveSignup Roadmap, 2025 TicketSignup Roadmap. These will come out incrementally between end of November and early…
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1 Million Signups for Turkey Trots Expected on RunSignup
Turkey Trots are on track for a record year! Early data is showing Turkey Trots on RunSignup are expecting over 1 Million participants this year! We expect over 500,000 CheckIns with our CheckIn app, and nearly 400,000 finisher results completed with RaceDay…
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Requesting Nominations for 2025 Alan Jones Timer of the Year Award
RunSignup is now requesting nominations for the 2025 Alan Jones Timer of the Year Award. In recognition of the remarkable efforts of race timers, this award honors those who have make a substantial and continued impact on the endurance race industry. Named…
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RunSignup Engineers Present at Rowan ACM
On Oct 10, 2024 the RunSignup engineering team was invited to speak at Rowan University’s Chapter of The Association of Computing Machinery (ACM). About 30 interested Rowan University students attended the talk with RunSignup’s Benny Chen, Duy Nguyen, Jenn Levas, Julius Leone…
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Founder’s Corner – Employee Owned
Part of Bob’s continued ramblings. TLDR: RunSignup is Employee Owned. That means that we do not have outside investors and all employees own stock as well as participate in a profit sharing program. We were lucky to not need outside investment. Our team…
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RunSignup Q3 2024 Update
The Quick Summary: Our employee owned company shares our high level numbers and thoughts on the market and technology advances on a quarterly and yearly basis – 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, Q1 and Q2 2024. RunSignup Q3 Numbers It was another solid quarter for our company, with…
Read MoreFounders Corner – Race Roster Reminds me of 2012
Part of Bob’s continued ramblings. Grandma’s Marathon opened yesterday to a melt down. Race Roster is also doing so many of the things that old vendors did that motivated me to start RunSignup. Let me vent some… Scaling Grandmas registration crashing reminds me…
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A Busy, Calm Day
We had our fourth busiest day in history yesterday (after the day before Thanksgiving last year and the two Broad Street Lottery pick days of 40,000 participants). Our customers processed the following on September 30, 2024: $ Transactions $2,960,221 Registrations 52,506 Number…
Read MoreWhy Free Events are Free on RunSignup
When we started the company in 2010, we made the decision that free events should be free. We figured that our incremental cost of a free event is very low if we are not burdened by support. And our development team had…
Read MoreFounder’s Corner – Two Network Effects Motivating Wider Adoption of RunSignup
Part of Bob’s continued ramblings. The term Network Effect became popular with, well – networks, and then with social networks. It is “the idea that when more people use a product or service, its value increases.” I was not sure if there would…
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Registration Market Analysis September, 2024
We have been doing the US race registration market analysis every 6 months for many years. We include a ton of analytical data, and also include our analysis of happenings and directions in the market (of course that analysis is done from…
Read MoreFounder’s Corner – Eventbrite Forgets Three Leg Stools Can Be Unbalanced
Part of Bob’s continued ramblings. Last week Eventbrite announced Q2 earnings, and put simply, they were a Train Wreck. That blog reviews the details of the mistakes that have decreased their ticket buyers by 16% in the past year. This has led to…
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