Meet the RunSignup Team

The RunSignup team is spread across the U.S., with employees spanning from Florida to New Jersey to Colorado and California. Despite the physical distances, the foundation of the company is shared values around work and growth.

Employee-Owned


As an employee-owned company, RunSignup makes strategic, long-term decisions. This means keeping employees for many years, building better software and supporting customers continuously.

Open


The RunSignup strategy of openness means we are transparent and open about our business practices and capabilities, providing an open platform with an open RunSignup API.

Continuous Improvement


RunSignup products are forever moving forward, with an emphasis on finding good solutions instead of perfect ones. This allows us to collect feedback and advance the platform iteratively.

Product Led


RunSignup’s focus is on our product (technology), not on selling to you. We want to make purpose-built technology to support our customers and the events that you create.



Setting the Tone
Leadership

RunSignup was founded by current CEO, Bob Bickel in 2010. Today, Bob and the rest of the leadership team set product priorities and workplace culture for the company. In keeping with RunSignup’s core values of openness, leadership regularly provides customers with transparent information about the company and the industry through seasonal reports and Founders Corner blogs. Have a question? Just ask!


Providing Support, 7-Days a Week
The RunSignup Support Team

The RunSignup support team handles high volume, 7-day-a-week support through the info@runsignup.com email and our online portal for support tickets. Looking for speedy response times and after-hours support? The Support Team is your go-to.

Support Team Stats

24,000+ Tickets Answered Per Year
31 min, 15 sec – Average Response Time
1.51 Average Interactions Per Ticket

The True RunSignup Experts
The Account Managers

Account managers are the true RunSignup experts, spending all day, every day in the system to help ensure customer success. The real secret sauce of our account management team is a genuine passion for the events they work with. With significant personal experience as race directors, timers, and event managers, the account management team is all about helping customers create amazing events.

Account Management Team Stats

34,988 Emails Sent in 2023
62 Years RunSignup Experience
11,082 Calls Made in 2023

Building the Technology
The Dev Team

Our customers rely on us to be both innovative and reliable. To make this possible, our development team works tirelessly continuously improve our products and ensure our processes are secure and scalable.

Dev Team Stats

2,000+ Releases Each Year
0 Zero downtime in 2023; 4 min downtime since 2015
2 Million+ Lines of Code

Enhancing RaceDay
The EventDay Technology Team

The EventDay team is our group of developers and product managers who create products to enhance the event experience, including RaceDay Scoring, RaceJoy, the RaceDay CheckIn app, the Mobile Timing App, and the Tickets App. They also enable integrations with technology partners like Race Result and MYLAPS to ensure a full suite of tools for timers and race directors.

EventDay Team Stats 2023

3.7 Million Participants Checked in by the RaceDay CheckIn App
3.7 Million Progress Alerts Sent by RaceJoy
4,500 Races Sent Results Notifications

Solving Race Problems
Sales and Marketing

The RunSignup sales and marketing teams are little less about traditional sales & marketing, and more about using education to help events succeed. The process begins with sales learning about the challenges of each specific event, while marketing ensures that each and every event has the technology information they need to grow year after year.

Sales & Marketing Stats

62,295 Calls Made by Sales to Prospects & Customers
47 Webinars Hosted in 2023
1,500+ Demo Requests Annually

Want to Know More?

Check out our full library of videos to learn more about the full RunSignup team and the role each member plays providing technology for your events.


The RunSignup Team in Action


Company News

RunSignup Engineers Present at Rowan ACM

On Oct 10, 2024 the RunSignup engineering team was invited to speak at Rowan University’s Chapter of The Association of Computing Machinery (ACM).  About 30 interested Rowan University students attended the talk with RunSignup’s Benny Chen, Duy Nguyen, Jenn Levas, Julius Leone…

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Founder’s Corner – Employee Owned

Part of Bob’s continued ramblings. TLDR: RunSignup is Employee Owned. That means that we do not have outside investors and all employees own stock as well as participate in a profit sharing program. We were lucky to not need outside investment. Our team…

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RunSignup Q3 2024 Update

The Quick Summary: Our employee owned company shares our high level numbers and thoughts on the market and technology advances on a quarterly and yearly basis – 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, Q1 and Q2 2024. RunSignup Q3 Numbers It was another solid quarter for our company, with…

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Founders Corner – Race Roster Reminds me of 2012

Part of Bob’s continued ramblings. Grandma’s Marathon opened yesterday to a melt down. Race Roster is also doing so many of the things that old vendors did that motivated me to start RunSignup. Let me vent some… Scaling Grandmas registration crashing reminds me…

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A Busy, Calm Day

We had our fourth busiest day in history yesterday (after the day before Thanksgiving last year and the two Broad Street Lottery pick days of 40,000 participants). Our customers processed the following on September 30, 2024: $ Transactions $2,960,221 Registrations 52,506 Number…

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Why Free Events are Free on RunSignup

When we started the company in 2010, we made the decision that free events should be free. We figured that our incremental cost of a free event is very low if we are not burdened by support. And our development team had…

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Registration Market Analysis September, 2024

We have been doing the US race registration market analysis every 6 months for many years. We include a ton of analytical data, and also include our analysis of happenings and directions in the market (of course that analysis is done from…

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EnMotive Customer Migration Program

EnMotive has announced the end of their registration business. As with previous registration vendors who have had to cease operations, RunSignup is here to help those customers who previously used EnMotive. Here is the letter that customers are receiving and has been…

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Now Hiring: RunSignup Weekend Customer Representative

Part-Time Technical Customer Service Representative RunSignup is seeking a Part-Time Technical Customer Service Representative to join our weekend support team! This is a great opportunity for an individual who is passionate about the racing and ticket industry and looking for weekend work….

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