Meet the RunSignup Team
The RunSignup team is spread across the U.S., with employees spanning from Florida to New Jersey to Colorado and California. Despite the physical distances, the foundation of the company is shared values around work and growth.
Employee-Owned
As an employee-owned company, RunSignup makes strategic, long-term decisions. This means keeping employees for many years, building better software and supporting customers continuously.
Open
The RunSignup strategy of openness means we are transparent and open about our business practices and capabilities, providing an open platform with an open RunSignup API.
Continuous Improvement
RunSignup products are forever moving forward, with an emphasis on finding good solutions instead of perfect ones. This allows us to collect feedback and advance the platform iteratively.
Product Led
RunSignup’s focus is on our product (technology), not on selling to you. We want to make purpose-built technology to support our customers and the events that you create.
Setting the Tone
Leadership
RunSignup was founded by current CEO, Bob Bickel in 2010. Today, Bob and the rest of the leadership team set product priorities and workplace culture for the company. In keeping with RunSignup’s core values of openness, leadership regularly provides customers with transparent information about the company and the industry through seasonal reports and Founders Corner blogs. Have a question? Just ask!
Providing Support, 7-Days a Week
The RunSignup Support Team
The RunSignup support team handles high volume, 7-day-a-week support through the info@runsignup.com email and our online portal for support tickets. Looking for speedy response times and after-hours support? The Support Team is your go-to.
Support Team Stats
The True RunSignup Experts
The Account Managers
Account managers are the true RunSignup experts, spending all day, every day in the system to help ensure customer success. The real secret sauce of our account management team is a genuine passion for the events they work with. With significant personal experience as race directors, timers, and event managers, the account management team is all about helping customers create amazing events.
Account Management Team Stats
Building the Technology
The Dev Team
Our customers rely on us to be both innovative and reliable. To make this possible, our development team works tirelessly continuously improve our products and ensure our processes are secure and scalable.
Dev Team Stats
Enhancing RaceDay
The EventDay Technology Team
The EventDay team is our group of developers and product managers who create products to enhance the event experience, including RaceDay Scoring, RaceJoy, the RaceDay CheckIn app, the Mobile Timing App, and the Tickets App. They also enable integrations with technology partners like Race Result and MYLAPS to ensure a full suite of tools for timers and race directors.
EventDay Team Stats 2023
Solving Race Problems
Sales and Marketing
The RunSignup sales and marketing teams are little less about traditional sales & marketing, and more about using education to help events succeed. The process begins with sales learning about the challenges of each specific event, while marketing ensures that each and every event has the technology information they need to grow year after year.
Sales & Marketing Stats
Want to Know More?
Check out our full library of videos to learn more about the full RunSignup team and the role each member plays providing technology for your events.
The RunSignup Team in Action
Company News
Introducing AI Powered Beta Chatbot for Support
RunSignup is embracing the power of AI in 2025 to enhance the way we support race organizers, timers, ticket event directors, and participants. By integrating AI-driven tools, we aim to streamline customer service, provide faster and more accurate responses, and deliver smarter…
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Registration Market Analysis March, 2025
We have been doing the US race registration market analysis every 6 months for many years. We include a ton of analytical data, and also include our analysis of happenings and directions in the market (of course that analysis is done from…
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How RunSignup Will Help Customers with AI
We have declared 2025 the Year of AI for RunSignup because it is the first year our customers will see material benefits from our use of AI. Fundamentally, we deliver two things to our customers – technology, training and advice to make…
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RunSignup Fights Chargebacks for Customers
RunSignup is a full payment solution – meaning we take care of all the hassles of credit card merchant account management. This means that there is no more messy reconciliation of a registration platform and a Stripe account and we pay customers…
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Founders Corner – 2025 is the Year of AI at RunSignup
Part of Bob’s continued ramblings. While we have a number of exciting product plans for the year on RunSignup, TicketSignup and GiveSignup, this is the year when we really begin to implement AI in a serious way. This blog is meant to give…
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Now Hiring: Part-Time Lead Generation Specialist (Remote)
Job Description: Part-Time Lead Generation Specialist (Remote) Company: RunSignupPosition: Part-Time Lead Generation SpecialistType: Part-Time (20 hours per week), RemotePay: $18–$22/hourHours: 20 hours per week About Us:RunSignup is the leading registration platform for endurance events with 30,000 events using the platform to sign…
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2024 Year in Review
TLDR: We had another record year. Our customers can feel confident that they are working with a long term, durable, employee owned business that will continue providing more and more technology to make their events better and better. Thank you to all…
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2025 RunSignup Product Roadmap
One of our Year End Wrap-up Blogs. Others include 2024 Year in Review, 2024 RunSignup Product Recap, 2024 GiveSignup Product Recap, 2024 TicketSignup Product Recap, 2024 Infrastructure Report, 2025 Company Strategy, 2025 RunSignup Roadmap, 2025 GiveSignup Roadmap, 2025 TicketSignup Roadmap. These will come out incrementally between the end of November and early…
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2025 GiveSignup Product Roadmap
One of our Year End Wrap-up Blogs. Others include 2024 Year in Review, 2024 RunSignup Product Recap, 2024 GiveSignup Product Recap, 2024 TicketSignup Product Recap, 2024 Infrastructure Report, 2025 Company Strategy, 2025 RunSignup Roadmap, 2025 GiveSignup Roadmap, 2025 TicketSignup Roadmap. These will come out incrementally between the end of November and early…
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Fee Transparency Coming to All States
The FTC announced a bipartisan rule calling for fee transparency this week. It will take some time for it to be passed as a law, but it seems highly likely to become standard. RunSignup has already implemented features to ensure our customers…
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2024 GiveSignup Product Recap
One of our Year End Wrap-up Blogs. Others include 2024 Year in Review, 2024 RunSignup Product Recap, 2024 TicketSignup Product Recap, 2024 Infrastructure Report, 2025 Company Strategy, 2025 RunSignup Roadmap, 2025 GiveSignup Roadmap, 2025 TicketSignup Roadmap. These will come out incrementally between end of November and early 2025. Our GiveSignup 2024…
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2024 RunSignup Product Recap
One of our Year End Wrap-up Blogs. Others include 2024 Year in Review, 2024 RunSignup Product Recap, 2024 GiveSignup Product Recap, 2024 TicketSignup Product Recap, 2024 Infrastructure Report, 2025 Company Strategy, 2025 RunSignup Roadmap, 2025 GiveSignup Roadmap, 2025 TicketSignup Roadmap. These will come out incrementally between end of November and early 2025….
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