Watch & Learn: Race Directors

Keep up to date with new features for your event.

Learn From Event Experts

Have a minute? Keep up with new product features and event hacks to improve your endurance event on RunSignup. Learn from event experts with our ever growing library of event tips and quick chats with fellow race directors.

Setting Up Your Race

Walk through the 7-step Race Wizard

Race Wizard Step 1: Basic Info

Race Wizard Step 2: Events

Race Wizard Step 3: Registration

Race Wizard Step 4: Giveaway

Race Wizard Step 5: Your Page

Race Wizard Step 6: Payments

Race Wizard Step 7: Finished!

Checking Your Race Setup

The Race Registration Checklist

Can You Check My Race Setup

Why You Should Always Have Multiple Race Directors

Navigating RunSignup

Finding support and understanding your dashboard

Exploring Our Knowledge Base

Did You know the “Race Status” Was Clickable

Showing Pages While IN Draft Mode

Does RunSignup Supply Custom Shirts and Bibs

Are You Viewing Your Entire Dashboard

Payment Accounts

Common questions about creating your payment account

Setting Up Payments on RunSignup

Why Is My Payment Account Not Approved?

Send Payment Instructions to Someone Else

Why Do You Need My Social Security Number?

I Don’t Think I Have a “Control Person”

why is my bank statement not accepted

How Do I Set Up A Payment Account for a School Event

How Can I Check the Status of My Payment Account?

Why Am I Receiving a 1099-K?

Direct Deposits or Check Payments

Set Up a Payment Account with a New Bank Account

Set Up Your Payment Account Early

Why P.O. Boxes Cannot Be Used on Legal Entities

What Is a “Control Person”?

Where Is My Check Payment?

Why Does My Payment Account Require Attention?

how do i hold my payments until a certain date?

When Should You Set Up a New Payment Account?

Registration Customization

Information collection and registration solutions for unique events

Do You Know About Fast Registration?

Apple Wallet for Tickets and Registrations

Password Protected Registration

Disabling Required Fields and Hiding Fields

How Do I See Responses to Custom Questions?

Do You Know About Question Logic?

Collect Outstanding Payments from Registrations

Explaining the Age Calculation Date

Should I Offer Registration for Next Year on Race Day?

Rare Cases: Volunteer Page with No Events

Participant Management

Manage your participants with refunds, waitlists, transfers, and more.

What Are My Options for Participant Management

The Participant Info Sync Feature

Making Money with Waitlists and Refunds

How to Email a Select Group of Participants

How Can I Edit the Refund Policy?

Are You Using Finisher Certificates?

Making Money with Waitlists and Refunds

How Do I See Responses to Custom Questions?

Race Marketing

Tips and tools for marketing your race

Which Type of Group is Best for My Event?

A Guide to Discounts for Your Event

“A Key to Success for Your Event”

When to Open Next Year’s Race

Event Communication

Give your participants all the information they need to succeed

All About Notifications

Add PDF to Confirmation Email

A New Life for the Notification Popup Message

How To Text Registrants in An Emergency

Postponing a Race

Managing Merchandise

Options to sell (or give) merchandise and track your sales

Explaining Giveaways, Add-Ons, and Store Items

Are You Using Inventory Management?

Setting Up a Giveaway Inventory

T-Shirts to Promote Your Race and Sponsors

Why Aren’t People Being Asked About my Giveaway Anymore?

Reporting

How to View Participant Reports

RunSignup Reporting Tools

3 Financial Reports You Should Know

Using Reports to Attract Sponsors

The Benefits of Heat Maps

Reviewing Race Reports

View Hidden Fields

Sales Tax and Fee Transparency Laws

Everything you need to know about sales tax, fee transparency laws, and your race

501c3’s and Sales Tax Collection

What Do I Need to Know About Sales Tax?

The Basics of Sales Tax Setup

Enable Fee Transparency for Any Race

Understanding Taxable Items

501c3’s and Sales Tax Collection

What is the Sales Tax Jurisdiction Page?

Sales Tax Exemptions

Sales Tax Refunds

Amusement Taxes

Participant Insurance

Increase revenue and reduce customer support

New Participant Insurance Protecht RegShield

Races Make $20,000 From Insurance in October 2023

RaceDay

Streamline your race day and keep participants excited for years to come

Ideas for RaceDay Registration and CheckIn

Enabling an Option For “Mail Me My Packet”

You Should Be Using Photos

Options for Pre-Assigning Bibs

a game changer for event day photos

Renew Your Event

Never start from scratch. Renew your race year after year!

Always Renew Your Race

Renewing Your Race With RunSignup

Where Did All My Past Data Go?!?

Switching the Primary