We have automatically added a new Menu item and page to race websites that make clear the refund policy for each race. this helps reduce confusion over refund policies. We do this based on the settings you have for refunds. For example,…
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We have added a button to the Results page to make it simpler for participants to get in touch with the race and timer: By default this will bring up a page to enter their bib number and their question. This email…
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We have added a “Nearby Races” page to Club Websites. This makes it easy for club members to find and post local races, and can become a draw for local runners to your Club Website. Here is an example of what it look…
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We have added a “Nearby Races” page to Club Websites. This makes it easy for club members to find and post local races, and can become a draw for local runners to your Club Website. Here is an example of what it look…
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We’ve just had our first ping from a large race who got a notice from BMI saying there was a need to have a license for playing music at their event. Some DJ’s or bands may handle this licensing directly, but we…
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One of the biggest concerns of a fast-selling or sellout race is making the user experience fair and seamless. We gathered a few Best Practices geared towards those events. The first thing your race needs to do is decide your overall structure. A…
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The Race to Robie Creek in Idaho has an interesting twist on handling their sell-out race – a low cost drawing. The race cap of 2,100 participants was filled in the first 10 minutes. For those who do not get into this unique, mountainous…
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We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignup users. This Bluegrass Runners Case Study focuses on automated club management tools and membership discounts. Bluegrass Runners and RunSignup The Bluegrass…
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We have added an option to make questions “internal” only. This means that participants never see the question. This is useful for three use cases: This is setup in each custom question:
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RunSignup now offers the fastest registration options for races with a collection of services that speed registration: These all add up to ease the registration process for your participants. This means fewer incomplete registration, increased customer satisfaction and lower customer support.
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