We do a quarterly update on how things are going with RunSignup (2016, Q1/17, Q2/17, Q3/17, 2017, and Q1/18). The good news is that more races, timing companies, running stores and runners continue to recommend us. And we keep putting out great technology our customers seem to…
One of the questions we get is why not use an existing CRM like Salesforce? There are a variety of reasons, but the key one is that if you want to take care of your customers, all of the information AND actions…
CRM, or Customer Relationship Management, is a term that has been around since the 1990’s when Siebel used it to position their software for sales organizations. Today, CRM has become a hot topic for races who are looking to maximize their connections…
This morning we released part 5 in our Donation & Fundraising redesign. The release focuses on usability updates to the fundraiser/charity pages and pop-up windows. Highlights include: Old Fundraiser page New Fundraiser page Old Fundraiser Pop-up New Fundraiser Pop-up Updated Team Members section In…
RaceJoy is no longer able to support participants posting progress updates on their Facebook walls due to changes in Facebook’s policies. Previously, participants could choose to have their progress updates posted real-time on their Facebook wall as they crossed milestones along the…
We are happy to introduce the next key area of our work on CRM – Promotions. While the CRM Participant Hub, Notes and Search are very useful, the real key to a great CRM is being able to DO something. We call these Promotions. Eventually you will…
We released a new Swag Rewards capability, allowing race directors to give participants swag for reaching specific milestones. In V 1.0, race directors can choose to issue swag to participants once they refer a specified number of participants to register for their…
Answer: You should never close registration. Registration Timeline by Race Distance Our 2017 look at when runners register showed a familiar curve to that of 2016: an early spike leading to a drop and a plateau, followed by another sharp climb. There is some…
RunSignup Referral Rewards Program is one of the best ways to increase viral participation. You can reward participants to promote your race by offering them partial or full refunds when they get X number of their friends to sign up for your…
We are always pushing out new software (over 1,500 times last year!). It may seem like we write a lot of blog posts, but we could do a whole bunch more. We wrote earlier about how we do lots of little things, and…