We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Case Study focuses on a commitment to Race Day technology. View the PDF Version of the Case…
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In our new Confirmation Email Customization, we added the automatic generation of a calendar event to be attached to the email. This makes it simple for the participant to add your race to their calendar on their phone or computer with one…
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With the release of our Automated Referral Rewards program, some race directors have been approached by participants wanting to get credit for a registration. This may come about because they did not share their specific link with the referral tag, or they talked with…
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You may have noticed a speed up in the Participant Reports on your race dashboard. We did some optimizations of the queries as part of our infrastructure upgrades. We are also benefiting from the upgrade we made to the Aurora Database yesterday. The…
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When you are opening registration for a fast sellout race, we strongly encourage thorough communication with your potential runners to ensure a smooth registration process for them. This is a sample of an email communication you may want to send out (the specific parameters…
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One of the biggest concerns of a fast-selling or sellout race is making the user experience fair and seamless. We gathered a few Best Practices geared towards those events. The first thing your race needs to do is decide your overall structure. A…
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We have made a major upgrade to Reserved Entries. These are useful for many use cases: The new features include: Here is the new User Interface and setup, which is fairly self explanatory:. The top part let’s you select participants to invite (note…
Read MoreThe Space Coast Marathon had a successful phased registration opening over the past several days. They made use of the Loyalty Program as well as adding a Password to registration. The Loyalty Program is available under the Registration Menu on the Race Dashboard and allows you to…
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RunSignup’s Referrals 2.0, released in late January, has been impressing races with strong early ROI results. The program allows for an automated refund of a set amount for Referrers who successfully refer a pre-determined number of registrants (as set by the Race…
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We have added an option to make questions “internal” only. This means that participants never see the question. This is useful for three use cases: This is setup in each custom question:
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