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Vantiv, one of our back end payment processing providers, had issues with their payment processing reports during the week of July 13. This delayed some Advanced Payments by a day. We are working with them to try to make sure this does…
Read MoreWe are pleased to announce that as a result of our work on the new Payment Processing techniques as well as the support of our partners, we are dropping the processing fee rate on donations. The rate is dependent on the payment processing mechanism…
Read MoreThis was a major upgrade and we had to do a major database upgrade which caused our system to be unavailable for less than 5 minutes this morning. There was a gap of about 6 minutes between the last registration before the…
Read MoreNOTE: We are now a Payment Facilitator. Over the next month, we will be moving to the next level of sophistication in our credit card processing and become an official Payment Facilitator (sometimes called a Payment Service Provider). This will ensure we are meeting banking and…
Read MoreWe have added a simple Invoice System to allow race directors to send invoices to sponsors and anyone that needs to pay the race. An email is automatically sent and they can make payment via online payment thru RunSignup or via offline….
Read MoreBy default, we show the SignUp Fee up front if the runner will be paying for it. We think this is a good practice as it let’s runners know the total cost. However, some races do not want to show this until…
Read MoreUPDATE: THE ERROR HAS BEEN CORRECTED. LOOKS LIKE WE IMPACTED REGISTRATION FOR ABOUT 2 HOURS. FULL REPORT LATER. POSTMORTEM: One of our employees was handling a support call when they inadvertently accessed a configuration page on our Administrative pages. They accidentally reset…
Read MoreOver the past two weeks our Payment Gateway provider, Braintree, has had a couple of outages. This impacted some users who were trying to pay. The first outage was on November 6 from 4:45-5:02 PM Eastern time. This outage was caused by…
Read MoreRunSignup was designed to fix some of the things that bugged us as runners when we signed up for races. One of those things was paying a fee for each runner signed up. So we changed things to being a fee on…
Read MoreThis is one of our favorite features and should help the folks who have to reconcile all the financial reports for a race or club. You can download an Excel Spreadsheet of all of your payments nicely summarized. Each payment is on…
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