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Our onboarding team hears a version of this question often: “Can I hold funds/payments on my race until I switch the race over to a new payment?”It’s a reasonable thing to want, especially if your organization is going through a legal restructuring,…
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If you’ve ever set up a payment account on RunSignup and paused when we asked for your Social Security Number (SSN), you’re not alone. It can feel like an unusual request — but there’s a straightforward and important reason behind it. It’s…
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Getting an unexpected email asking you to verify your Payment Account information can feel alarming. Before you second-guess it — this is a normal, legitimate part of how RunSignup complies with the banking system and maintains secure payment processing for all event…
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Whether you’re handing off race management to a new director, navigating a staff change, or transitioning your organization, needing to switch Payment Account owners is an important step to keeping your finances running smoothly on RunSignup. In this blog, we’ll walk you…
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We’re happy to share that RunSignup has successfully completed our annual PCI audit for PCI DSS 4.0.1 Level 1 for Payment Facilitators. For those who have been with us for a while, this will sound familiar—and that’s by design. Completing a PCI…
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If you’ve ever logged into your Race Dashboard and seen a red banner that says “The Payment Account For This Race Requires Attention!“, you’re not alone. This message is common, and in most cases it’s easy to resolve once you know what’s…
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When it comes to registering for a race or supporting a charity fundraising event, it’s pretty common to see a small processing fee added to your total. But not all fees are the same, and understanding the difference between registration processing fees…
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Why Does RunSignup Require Documentation? A common question we get from race directors is “why do you need XX document from me to approve my payment account?” Some of the most common documents are documents like a drivers license that verify your…
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We have added the ability for Apple Pay for RunSignup events to be used from a wide variety of browsers and devices with the recent new features from Apple. For example, people on a Chrome browser on a laptop will see an…
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As a race director or organizer, one of the most important aspects is knowing how much money you’ve made. In this blog we’ll walk you through on how to determine how much money you made from your race by accessing your Financial…
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