Getting an unexpected email asking you to verify your Payment Account information can feel alarming. Before you second-guess it — this is a normal, legitimate part of how RunSignup complies with the banking system and maintains secure payment processing for all event organizers on the platform.
What Is a Periodic Review?
As a registered Payment Facilitator, RunSignup is required by banking and credit card network rules to periodically review the Payment Accounts on our platform to make sure the information is correct and up to date. This is the same type of ongoing review that a bank or merchant account provider would conduct — it’s not a one-time thing at setup, and it’s not triggered by anything you did.
These reviews help ensure that the information on file is still accurate and that your account continues to meet the requirements set by our credit card processing partner. Think of it like a routine check-in, not an audit.
When Does It Happen?
Periodic reviews can be triggered a few different ways:
- Over time — Banking and credit card network rules require us to re-verify Payment Accounts on a regular basis, even after years of successful processing on the platform.
- As your processing volume grows — As your event collects more registrations and processes more payments, stricter verification thresholds may kick in that require updated documentation.
- When account details change — Things like a new bank account, a change in business ownership, or updated contact information may prompt a review.
Who Needs to Complete It?
The Payment Account owner is responsible for completing the review. This is the person listed as the owner or a control person on the Payment Account — not necessarily the race director or the person who originally set up the event.
If your organization has gone through any staff transitions and the Payment Account is still under a former team member’s name, this is a good time to get that sorted out and updated. Check out our guide on how to switch Payment Account owners to make sure the right person is on file before a review request comes through.
How to Know It’s Really From RunSignup
We know that requests for personal or financial information can raise red flags — and that’s a healthy instinct. Here’s how to verify that a review request is legitimate:
- All review requests will come directly from RunSignup, not a third-party service.
- Any documents you’re asked to submit will be uploaded through a secure link to your RunSignup account, accessible only with your password.
- If you’re ever unsure whether a request is real, email info@runsignup.com or reach out to your account manager directly to verify before submitting anything.
We will never ask you to send sensitive documents via regular email or through an unverified external link.
Just Part of Doing Business Securely
Periodic reviews aren’t a sign that something is wrong — they’re a sign that RunSignup takes its responsibility as a Payment Facilitator seriously. The same standards that protect your participants’ payment information are the ones that require us to keep your account information current and verified.
If you have questions about your Payment Account or the review process, visit our Payment Account Underwriting and Documentation Requirements post or reach out to our team at info@runsignup.com.