Chargebacks Update
We wrote about Chargebacks what seems like a long time ago, but was less than a month. It is one of the most read blog posts we have ever done. But there has been a lot of things we have developed, and a lot…
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Coronavirus Impact Week 5
Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 4 ending Saturday March 21, 2020 from Week 4, Week 3 and Week 2. The transaction volume we saw the past week is 81% lower than the same week last year (and since we were…
Community Roundup 3/24/2020
We wanted to take a minute to check back in with the endurance community to see what industry leaders are seeing and doing in their areas to keep running forward. A Virtual Running Store, A Virtual Community Like many running stores, Philadelphia Runner does…
Quick Participant Videos
With the flood of races offering deferrals and transfers to virtual events, participants are also flooding our inbox (and yours, I’m sure) looking for guidance. Luckily, Andrew Sigwart both monitors the info@runsignup email inbox, and creates all our video content. We have a few…
Coronavirus Tools: Where are we Today?
It’s been a crazy few weeks since Bob first posted some suggestions for races that may be impacted by the Coronavirus. Now, with races across the country getting creative, we wanted to take a moment to collect all the updates in one place. Postponement Tool The…
Chargeback Notification to Race Director
As the concern about industry impact from chargebacks increases, we have implemented a new notification to let races know when we receive a chargeback. We have written in depth about chargebacks, but for a quick refresher: A chargeback is where the credit card network…
Coronavirus Reserve and Payment Policy Updates
Note: Update to Policies were made on March 27 and detailed here: https://runsignup.blog/2020/03/27/post-race-payment-policy-update/. As the coronavirus continues to impact events and gathering in the US, we have amended our Reserve and Payment policies. We know that events are working hard to make responsible…
Tools for Coronavirus Planning
NOTE: We updated our policies for reserves and post race payments on March 27 and April 15. We are likely to continue to update the policy as conditions change. RunSignup will be releasing two tools this week to help races if they are affected by…
Coronavirus Impact on Race Registrations – Week 2
As we discussed in our blog about ideas for preparing a plan in case your event is impacted by Coronavirus, we are starting to publish weekly updates on using year over year race data on the number of registrations. In Week 2, race registrations…
Central Kentucky Race Management: A RunSignup Case Study
Comprehensive race management for races that give back About Central Kentucky Race Management Central Kentucky Race Management was founded in 2017 by Jeff Proctor, initially called Central Kentucky Timing Services. The company has since expanded into race management and picked up two…