Chargebacks Update
We wrote about Chargebacks what seems like a long time ago, but was less than a month. It is one of the most read blog posts we have ever done. But there has been a lot of things we have developed, and a lot…
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Category: Key Features
Post Race Payment Policy Update
Note: On August 29, 2022 we announced the removal of the reserve requirement. Note: On Nov. 2, 2021 we announced new faster payment terms as the pandemic risks have subsided. We lowered the reserve to 2.5% and pay immediately after an event unless…
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Community Roundup 3/24/2020
We wanted to take a minute to check back in with the endurance community to see what industry leaders are seeing and doing in their areas to keep running forward. A Virtual Running Store, A Virtual Community Like many running stores, Philadelphia Runner does…
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Quick Participant Videos
With the flood of races offering deferrals and transfers to virtual events, participants are also flooding our inbox (and yours, I’m sure) looking for guidance. Luckily, Andrew Sigwart both monitors the info@runsignup email inbox, and creates all our video content. We have a few…
Read MoreCoronavirus Tools: Where are we Today?
It’s been a crazy few weeks since Bob first posted some suggestions for races that may be impacted by the Coronavirus. Now, with races across the country getting creative, we wanted to take a moment to collect all the updates in one place. Postponement Tool The…
Read MoreChargeback Notification to Race Director
As the concern about industry impact from chargebacks increases, we have implemented a new notification to let races know when we receive a chargeback. We have written in depth about chargebacks, but for a quick refresher: A chargeback is where the credit card network…
Read MoreCoronavirus Reserve and Payment Policy Updates
Note: Update to Policies were made on March 27 and detailed here: https://runsignup.blog/2020/03/27/post-race-payment-policy-update/. As the coronavirus continues to impact events and gathering in the US, we have amended our Reserve and Payment policies. We know that events are working hard to make responsible…
Read MoreNo processing fees to issue refunds
We have removed the $1 per refund fee to issue refunds. Additionally, we reduced the processing fee to add money to your refund reserve via credit card to help make this process easier for race directors. We have reduced the fee to…
Read MoreCoronavirus RunSignup FAQ
We are getting many questions, and will collect the common ones here. We have several information blog posts out already: My Chargeback Reserve / Holdback does not seem to match your 20%/50% calculation? Our first release of the software on March 10…
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Why is RunSignup Moving So Fast on Coronavirus?
We’ve had many customers express surprise, concern and even anger at our steps to ensure all races have some level of chargeback reserve. Here are some answers to FAQ’s: Your Corona-report does not show a drop in registrations. Why did you change your stance this week?…
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