Advanced Payment (aka Vantiv) accounts with payments made on August 10 (you would see this in the View Payments button on the Financial Summary page) will see a one day delay in the payment receipt into your bank account. Here is the…
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RunSignup has a simple and powerful way to share access to your race dashboard with multiple people – giving each person access to just the areas that they have responsibility for. For example you might have a Volunteer Coordinator and they only…
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We have added Standard Questions – which creates a standard set of information that can be used across races and is stored as part of a runner’s profile and be reused. This list will expand in the future. The first 3 Standard…
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We have added the capability for races to do text messaging with their participants. This can be useful for emergency situations such as delaying the race due to lightning. This feature is not meant to be used for marketing purposes! This option is…
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We have been asked by a customer to document our disaster recovery plan, and we figured that it might be useful to document this for other customers as well as provide an example to other websites who might want to use a…
Read MoreVantiv, one of our back end payment processing providers, had issues with their payment processing reports during the week of July 13. This delayed some Advanced Payments by a day. We are working with them to try to make sure this does…
Read MoreWe have added easy access to the Refund Policy that each participant agreed to in the Participant Management page right below the Waiver information. This allows you to easily remind participants what the refund policy for your race is.
Read MoreWe are pleased to announce that as a result of our work on the new Payment Processing techniques as well as the support of our partners, we are dropping the processing fee rate on donations. The rate is dependent on the payment processing mechanism…
Read MoreWe have had the ability to set a coupon code on a per event basis for quite a while. This new feature allows a runner to sign up for multiple events in one transaction and get the coupon code for only the…
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The Wall Street Journal recently published an article Marathons, Triathlons Allow Runners to Resell or Transfer Entry Bibs. Bob Bickel, founder of RunSignup.com, says some 10% of events on the site scheduled for the next 12 months permit a runner to transfer a…
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