Guest Post – Using AI for Customer Service of Events

Daniel Beasley shares how his company, Queu.ai, has helped a couple of RunSignup customers automate and improve customer service. Coastal Race Productions uses the Queu.ai Chatbot for Events to answer questions for their races like the Pink Ribbon Run (Give it a…


How to Make a Memberships Website Store

When someone decides to join a club, or other organization, chances are they’re proud to be a part of the pack. Showing their support through joining is one thing, but many may also be open to showing support in another way: buying…


RunSignup Q1 2024 Update

The quick summary: Our employee owned company shares our high level numbers and thoughts on the market and technology advances on a quarterly and yearly basis – 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023. RunSignup Quarterly Numbers It was another solid quarter for our company, with all…


Now Hiring: Timer Success Position

We have a Timer Success Position open and are seeking a Timer who wants to transition from timing to a full-time position at RunSignup. This role will provide a meaningful impact in helping to modernize the timing community


Security Best Practices for Race Directors

RunSignup is PCI-DSS Level 1 Compliant RunSignup has once again completed its annual third-party audit certifying compliance with security standard Payment Card Industry-Data Security Standard (PCI-DSS).  When you are using RunSignup you can be confident that we are managing the system to…


2023 Year in Review

One of our Year End Wrap-up Blogs. Others include 2023 Year in Review, 2023 RunSignup Product Recap, 2023 GiveSignup Product Recap, 2023 TicketSignup Product Recap, 2023 Infrastructure Report, 2024 Company Strategy, 2024 RunSignup Roadmap, 2024 GiveSignup Roadmap, 2024 TicketSignup Roadmap. TLDR: We had a great year. Our customers can feel…


2023 Infrastructure Report

One of our Year End Wrap-up Blogs. Others include 2023 Year in Review, 2023 RunSignup Product Recap, 2023 GiveSignup Product Recap, 2023 TicketSignup Product Recap, 2023 Infrastructure Report, 2024 Company Strategy, 2024 RunSignup Roadmap, 2024 GiveSignup Roadmap, 2024 TicketSignup Roadmap. Solid Infrastructure for our Customers 0 Zero downtime in 2023,…


Thanksgiving 2023 Infrastructure Report

Thanksgiving is the biggest day of the year for the endurance community. This year, we had 833 Trots use us to sign up 920,761 participants for trots on Thanksgiving morning. That is up from 730 trots (up 14%) and 756,000 (up 21%)…


Founder’s Corner – 2024 Company Strategy

Last year I wrote about our Product Led Company Strategy and how we operate the company on a “Product Led Growth” strategy based on our Guiding Principles. We discussed our basic revenue stream based on payments. And we discussed our Employee Owned…


RunSignup Q3 2023 Update

This was a very interesting quarter. We saw continued growth in our business. We saw “normal” returning to the endurance community, although with some final adjustments. Specifically, some of the growth we saw in the first two quarters of the year were…


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