Sunday Afternoon Errors
UPDATE: We have made two changes to our system to try to improve this situation if it happens again. First, we have adjusted the settings on our New Relic Monitoring tool to try to catch this type of error so we can…
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Delete Sub-Accounts in Profile
Participants can now Delete Sub-Accounts in addition to Making it their own account and transferring to another account. Sub-Accounts get automatically created when a participant signs up themselves and others. For example a wife signs up her husband and daughter for a race…
Claim Accounts in Profile
Sometimes new users get created even though there is already a user in RunSignUp with a profile. For example, someone might have imported my registration in a race rather than me signing into RunSignUp and signing myself up for a race. This…
Case Study: DG Racing and 100% Paperless Registration
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This DG Racing Case Study focuses on a paperless registration process. View the PDF Version of the DG Racing Case…
Bib Exchange Kiosk
We have released a Bib Exchange Kiosk to help races facilitate onsite person-to-person transfers at a race expo. The kiosk bib exchange allows race volunteers to search for and initiate a registration transfer quickly without needing participants to go to their email…
RunSignup and Google Analytics (Part One)
Google Analytics is a free web-tracking tool, which allows owners of websites to gatherinformation about their visitors. Google Analytics is able to provide a whole host of information about a website’s traffic, everything from the number of page views and conversions, to…
YouTube Music Licensing
Following up on our earlier post about licensing music for events, a number of timers and race directors use our Video Results. When they upload their video to YouTube, there is a chance that there is music in the background. In the past YouTube…
Do Runners Carry Their Phones While Running?
According to the soon to be released Running USA’s 2016 National Runner Survey, the answer is YES! This year’s study reports that 60% of runners carry their phones while running. This number continues to rise each year and shows the growing influence that technology…
Refund Policy Page on Race Websites
We have automatically added a new Menu item and page to race websites that make clear the refund policy for each race. this helps reduce confusion over refund policies. We do this based on the settings you have for refunds. For example,…
Results Questions Button
We have added a button to the Results page to make it simpler for participants to get in touch with the race and timer: By default this will bring up a page to enter their bib number and their question. This email…