Did you miss our RunSignup 101: Website V2 or RunSignup 201: Taking Website V2 to the Next Level webinars? Not to worry. It’s not too late to catch up! You can find the recordings and slides at the links below.
In addition to the recorded versions, here’s a quick run-through of the most asked questions from the webinars that will help you get started with using Website V2.
Getting Started with Website V2
When Should We Enable Our Website V2?
You can enable Website V2 at any time by simply toggling it on via Race >> Website V2 >> Website Settings. You can toggle it back off again to return to your legacy website. A few recommendations about timing:
- Your “offseason” is the ideal time to enable Website V2 because website traffic will be low and it will be easy to toggle back and forth while you fine-tune your website without being noticed.
- If you want to make the switch while registration is open (for example, to access a RunSignup AI Chatbot), be careful about toggling on/off so you don’t confuse participants who may be on your site. Focus on copying all your content over first, so you only need minor updates once your V2 website is live.
If I change the name of my race, will I lose all my website edits?
No. Changing the name of your race won’t remove your Website V2 content – your design and pages will remain linked to the race, not the name.
When I switched to Website V2, my banner disappeared? Why?
Banner settings don’t automatically carry over from Legacy Websites to Website V2. You’ll need to re-upload your banner from your Race Dashboard >> Race >> Race Website >> Website Builder.
Is Website V2 available for Membership websites?
Yes. Membership Organizations, Ticket events, and Organization Websites all have the Website V2 builder as their default (and only) website option. You won’t see a “Website V2” option tab and specific components may vary, but the builder on Memberships, Tickets, and Organization Websites is the same as Website V2 on RunSignup.
Designing and Customizing Your Site
How many pictures can be included in the image slideshow?
The slideshow component can feature up to 10 images. For best results, use images of the same dimensions; otherwise extra padding (space around the photos) is added to accommodate different sizes.
Is there a way to add something temporarily to the banner image and it be dynamic? For example, registration dates for t-shirt deadline.
No—the banner image itself is not dynamic.
Can an Instagram feed be embedded on my race website?
Due to limitations with the Instagram API, a feed cannot be embedded on your website. However, you can (and should) link your social media channels on your event website.
Can the cards component be used to highlight sponsors?
Yes. While the Sponsor Component is convenient, some events opt for cards as a custom way to display their sponsors. Here’s a great blog showing an example of displaying sponsors with a 4 column and 2 column cards component.
Do you have templates for the different image sizes?
Yes—templates are available in the Using Canva for Your RunSignup Website blog. Just
Do you have examples of other races using Website V2?
Here are a few of our recent favorites:
- Y Turkey Trot
- Dav 5K Boston
- San Antonio Marathon
- Publix Savannah Half Marathon
- Houston Turkey Trot
- El Tour de Houston
Content Organization and FAQs
I want to add a RunSignup AI Chatbot to my website. How do I add an FAQ so I am eligible?
FAQ’s are a component that you can add to any page. We recommend a page that includes both an FAQ for your race and a Contact Us form so participants get the speed of AI responses with the security that they can reach a real person if needed.
You can find detailed instructions for setting up your FAQ here: https://info.runsignup.com/2025/08/05/faq-component-for-websites-v2/
Can a PDF be stored in the FAQ section?
You can’t embed a PDF directly in the FAQ component, but you can upload the file using the new PDF component and link to it from your FAQ text. We always recommend having your most critical text directly on the website (instead of in a PDF), though – it makes it easier for humans and AI to find it. If we make updates to the FAQ section (like adding new questions), will it automatically update on the website?
Yes — any changes saved in the FAQ editor will appear instantly on your live site. The RunSignup AI Chatbot will almost immediately learn the new answer, but give it a minute if it’s a little slow.
If I place FAQ-type content into cards, will it still display properly on mobile?
Yes—the cards layout is mobile-responsive. That said, the FAQ component is usually the better choice — and it’s required if you plan on using the RunSignup AI Chatbot.
Is there a way to save Custom Sections before publishing?
Yes — you can save and hide custom sections within the builder. You can also preview before your content before publishing. Tip: you can also use the “Hide Section” toggle anytime. This is great for hiding race information between races so you can easily update it (and re-publish it) when the new details are available.
Whether you’re just getting started or fine-tuning advanced customization, Website V2 gives you the flexibility to design a professional, modern race site with ease. Keep an eye on our blogs for more Website V2 tutorials and feature updates!
Still have questions on Website V2? Reach out to your RunSignup account manager or email info@runsignup.com.