The RunSignup AI Chatbot (BETA) just got even smarter. In addition to answering race-specific questions from your event website, it can now provide instant help for some of the most common RunSignup support topics, helping participants get the answers they need even faster.
Whether someone needs to reset a password, find a confirmation email, or edit their registration, the chatbot now knows how to guide them to the right resources.
Trained on These Top RSU Support Questions
These are some of the top questions the chatbot can now answer automatically:
- How do I sign up for a race?
Check out this article on how to register for a race. - How do I resend my confirmation email?
Check out this article on how to resend your confirmation email. - How do I reset my password?
Check out this article on how to reset your password. - How do I view or edit my registration?
Check out this article on how to view and edit your registration. - How do I join a fundraising team?
Check out this article on how to join a fundraising team. - How do I transfer my registration to another runner?
Check out this article on how to transfer a registration to another runner. - How do I hide myself from public lists?
Check out this article on how to hide yourself from public lists.
Why It Matters
By training the AI Chatbot (BETA) on our most common customer support questions, participants can now get instant help 24/7 without submitting a support request.
For race directors, this means fewer emails about general RunSignup account questions, allowing your team to focus on your event-specific inquiries.
The chatbot will automatically provide helpful, accurate answers and link participants directly to official RunSignup Help Center articles.
Available Now
If your race already has the AI Chatbot (BETA) enabled, this update is available automatically, no action required.
If you haven’t enabled the chatbot yet:
- Confirm your website is using Website Builder V2.
- Add an FAQ Component with at least three questions and answers.
- Enable the AI Chatbot (BETA) from your Race Dashboard → AI Chatbot (BETA) → Chatbot Setup.
The RunSignup AI Chatbot (BETA) continues to evolve to provide both participants and race directors with fast, accurate support combining event-specific answers with trusted RunSignup resources.