Participants always have questions. Now there’s a smarter, faster way to answer them.
The new FAQ Component for RunSignup websites makes it easy to display commonly asked participant questions and clear, helpful answers. Whether you’re organizing a race or a peer-to-peer fundraising event, this tool helps you reduce support emails and improve communication. Additionally, the FAQ Component plays a key role in powering RunSignup’s Beta AI Chatbot. The FAQ Component feeds your chatbot the extra event details it needs to respond accurately to participant questions not covered in your event setup.
Add FAQs in Minutes
RunSignup fast tracks setting up a FAQ for every event. Use smart suggestions based on real participant behavior, or add your own. Each question is cleanly formatted with collapsible answers for a mobile-friendly, streamlined experience. You control the content and order – no coding required.
To add a FAQ to your event website, navigate to the Website Builder. You can add the FAQ to any existing page in a one column section. You can also create a new menu item or dropdown to better feature your FAQ.
You can use our suggested questions to quickly build a comprehensive FAQ. Click any of the suggested questions to add to the FAQ, or add a custom FAQ. Then add an answer to the suggested or custom FAQ.
As you add questions to the FAQ, you can edit questions or answers. In addition, you can reorder how the questions display. Once you are done adding questions, click Apply Settings to make your changes.
Power the RunSignup AI Chatbot with Better Answers
FAQs don’t just live on a page on your event website. They also inform RunSignup’s AI Chatbot giving it access to important event details that aren’t part of your race or fundraising setup. That means faster, more helpful responses to common questions without manual intervention from your team.
Flexible for More Than Just Q&A
The FAQ Component is versatile. It’s a stylized way to share information – even if it isn’t in traditional Q&A format. For example, use the component to feature more details about different event options, course highlights, or fundraising incentive tiers. You can also feature multiple FAQ Components. For example, one focused on participant questions and another general FAQ for spectators.
A Smarter FAQ for Every Website
The new FAQ Component is a powerful addition to every race and peer-to-peer event website. It improves the participant experience, reduces inbound questions, and saves your team time. Built for today’s events, the FAQ Component features a clean, modern design that works seamlessly on mobile and desktop. With flexible layout options in Website Builder and smart suggestions based on real participant questions, it’s fast and easy to create a helpful resource for your event.
Most importantly, the FAQ Component delivers key information to the RunSignup AI Chatbot. As you add or update questions, the chatbot automatically stays in sync. Participants get accurate, up-to-date answers 24/7 without your team answering emails. While RunSignup’s AI Chatbot is still in beta, every event can add a FAQ to their website today to reduce customer questions and get ready for the public release of the AI Chatbot.