Repeat Participants on RunSignup

We have built a lot of features to make RunSignup easy to use for people who sign up more than once on our platform. We make our forms easy to fill out. We are very mobile friendly. People enter just their zipcode…

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Updated Transaction Graph on Dashboard

We have updated the graph on the Transactions tab on the front dashboard page. It used to show a January – December date range, which made it difficult to do quick YOY analysis. We now end in the month the last event…

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New Insurance Option for Participants

April 2023 Update: This insurance option is now live! We shut down Allianz insurance sales on Friday March 31 and turned on Teak FanShield (previously known as Protecht RegShield) insurance on Monday, April 3. For any events that had insurance turned on,…

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Participant Report Advanced Event Select

There is a new Advanced Select option on the Participant Report to view your participant data across multiple events. Previously, it was simple to view participants across all events or in one event. Now it’s also easy to view participant data across…

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RaceDay Scoring Certification Refresh

This recorded webinar is perfect for timers who wish to get quick training on RaceDay Scoring or a refresher on RaceDay Scoring setup process. This is a shortened version of the full certification course and walks timers through the basics of how to score endurance events with RunSignup’s RaceDay Scoring solution.

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Refunds: Automation Set Up

The following recorded webinar offers instructions on how to set up automated refunds for various situations. Refunds and percentage discounts are an effective method to encourage higher participation and registrations when using incentive tools like referrals and group pricing.

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Timer Certification On Demand Now Available

RunSignup’s Timer Certification program now includes four free training courses covering RunSignup’s registration and marketing tools, RunSignup’s RaceJoy participant tracking app, RaceDay Scoring for scoring events, and newly added certification on RunSignup’s RaceDay CheckIn app and Photo platform.

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PCI-DSS

Every year around this time we report on our successful annual audit demonstrating compliance to the Payment Card Industry Data Security Standard (PCI DSS).  This year is no exception, another successful audit under our belt!   If you require our PCI Attestation of…

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RunSignup Announces 2023 Timer Certification Tour

Four Timer Certifications Virtual Courses We are pleased to announce the launch of our 2023 four-part virtual Timer Certification tour. RunSignup’s Timer Certification program is designed to provide timers with in-depth product training on race related technology to support their efforts to…

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American Express Outage Friday Night

American Express had some outages on Friday night, November 18, 2022. About 10-15% of credit card transactions on our platform use American Express credit cards, and some of those transactions took extra time and some failed. When we try to process a transaction…

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