Larger race organizations that operate large or multiple races have a need for more detailed analytics and quick views to see how they are doing. We have provided a number of reports to help with this over the years, but they were…
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Our Processor for Advanced Payment accounts (Vantiv, now Worldpay) had an incident impacting transaction settlement and the funding instruction reports for Tuesday 11/27/2018 that resulted in us being unable to execute funding instructions for transactions processed on that date. This caused a…
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As we’ve discussed before, part of being PCI Level 1 Compliant is doing monthly updates to our infrastructure. This involves upgrades and updates and patches to the operating systems and other core pieces like NGINX and Apache servers. This month we also…
Read MoreThe recent hack of 50 Million Facebook user accounts was big news in the security industry. (The link above tells you how to check to see if your Facebook account was hacked). The reason it was big news is because many websites (NOT RunSignUp)…
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We have added a way to easily customize Column Names/Headings as well as order on the Participant Report. For example, change this default view: to this: This first step in creating a custom report view is to Save the Report after you…
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Customer Relationship Management (CRM) is technology that lets you manage your interactions with customers and potential customers. In the endurance market, CRM is evolving from a buzzword to a tangible technology that race directors need. Your participants are your customers, and you…
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Teams and Groups are becoming an increasingly popular way to attract participants. However, there are always questions about how to make this as simple and obvious as possible to attract the most people. On Monday, August 6, we are taking another step…
Read MoreOne of our payment providers, Vantiv, had a full outage on Saturday morning from 6:48AM until 7:52AM Eastern. This impacted any registrations that were for races that used that back end payment processing. People trying to register during this time saw an…
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One of the questions we get is why not use an existing CRM like Salesforce? There are a variety of reasons, but the key one is that if you want to take care of your customers, all of the information AND actions…
Read MoreCRM, or Customer Relationship Management, is a term that has been around since the 1990’s when Siebel used it to position their software for sales organizations. Today, CRM has become a hot topic for races who are looking to maximize their connections…
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