2013 Availability Report

Our 2013 Availability was 99.9981% for the year. We screwed up twice,  and had one planned outage for a total “downtime” of less than 7 minutes for the year and partial registration impact affecting about 15% of customers for about 115 minutes….

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No Advertising and No Spam

Several races have asked us recently for help in marketing their races.  We offer a number of ways for races to help promote themselves (like giving you free email marketing, providing natural search, Facebook and Twitter integration, the best Mobile reach, integration with Google…

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RunSignup Company Strategy and Update

Earlier this week we had the whole team together to review our strategy and work on where we are headed.  We are growing very fast (about 4-5 bigger this year than last), and it is important to make sure we all stay…

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Roots

Some of our users ask about the background of our company. This is articulated on our About Us pages. The real roots, the very foundation of our business is running. In particular it is my experience 34+ years ago on the Bucknell Cross Country…

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“The Strength of the Pack”

Our Bucknell Cross Country team had a saying that guided us: “The Strength of the Pack is the Wolf and the Strength of the Wolf is the Pack.” I was thinking about my Coach this past weekend and how he had influenced my life….

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2013 Mid-Year Availability Update

As we have committed to, we do a bi-annual report on Availability of the RunSignup Service.  As previously reported, we put a lot of effort in during 2012 to create a multi-faceted approach to high availability for our customers. During the first…

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We Screwed Up

We did a deployment this afternoon at around 2:15 PM Eastern that updated some of our infrastructure (a new version of SQS, which is the queuing service from Amazon that we use).  We had done testing on it in our test servers,…

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Growing RunSignup

It’s no secret that RunSignup is growing very, very fast.  Which is great, unless you run into the problem in the graphic on the right. I’m pretty lucky to have been thru a number of fast growth companies.  Mostly successful, but also…

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Continuous Delivery of New Code

As anyone who uses RunSignUp knows, we  are rapidly innovating – just take a look at this blog.  There are several secrets to our fast cycle time – great developers, limited scope and focus just on the running market, wonderful customers who…

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Fault Tolerance

We had a problem with one of our load balancers in the middle of the night from a bit after midnight until about 1AM.  Two cool things: 1. No users noticed it since there are at least two in service at any…

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