In our ongoing effort to report all availability issues, we experienced a partial issue this morning from about 5:30AM until 8:30AM Eastern. Due to our high level of redundancy, we processed transactions throughout and user would have only had an issue on their…
Read MoreWe have added the ability to set custom questions via the API. See it here – https://runsignup.com/API/race/:race_id/questions/POST. We have a few technology partners and advanced customers who use our back end service and create their own custom user interface for a number of…
Read MoreWe had a partial problem that affected about 1/8 of our users on Thursday at 3:24PM until 3:28 PM. It disrupted one person who was in the process of signing up for a race – meaning they were redirected back to the…
Read MoreAs always, we report any availability issues in the spirit of transparency. We did a database migration early this morning to better support International customers. The migration took 3 minutes and 29 seconds to complete. During this time, the site functioned fully with two…
Read MoreWe had about 2 minutes at 7:25 AM Eastern this morning where about half of requests were not being serviced properly. No transactions were lost, but users would have had to click refresh on their browsers. There was an unusual bug on…
Read MoreWe have implemented a new set of compression technology to reduce the size of pages sent to the browser. This is especially important for mobile browsers since the connect speed is slow and anything we can do to reduce the size of…
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The Space Coast Marathon opened up registration this morning on RunSignUp. This is a sell out race, and what was interesting is the way they handled registration. Like the Spring Lake 5, they wanted to give a first chance to last year’s participants….
Read MoreWe upgraded to the new m3.large instances type on our Amazon Web Servers at 4:15 PM today. Our average response time fell from about 100 milliseconds of time spent in the web server to about 50 milliseconds. If you can catch that…
Read MoreOur 2013 Availability was 99.9981% for the year. We screwed up twice, and had one planned outage for a total “downtime” of less than 7 minutes for the year and partial registration impact affecting about 15% of customers for about 115 minutes….
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Over the past two weeks our Payment Gateway provider, Braintree, has had a couple of outages. This impacted some users who were trying to pay. The first outage was on November 6 from 4:45-5:02 PM Eastern time. This outage was caused by…
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