We have written about this before. At RunSignup this is both a cultural component as well as a technical foundation. Culturally, we seek to continuously improve. We try to develop good solutions for customers, but they are never perfect. We learn from…
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Boilermaker opened “Open” registration today on RunSignup. They had opened a loyalty program last week. Things went well, as you can see from the post below! We always like to do an assessment of our systems and how things worked and share that publicly….
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Boilermaker, the historic 15K road race in Utica, NY, opened up a Loyalty Program registration this morning at noon. They are opening up registration only to finishers of last year’s race for a week – next weekend they will open remaining slots to everyone…
Read MoreUPDATE: the migration was successful. It took 2 minutes from 10:45 – 10:47. There were no lost transactions, but some people did have to wait on the checkout page or click refresh. A second migration ran from 3:00PM- 3:04 PM. We are…
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The Spring Lake 5 Mile opened for the second year with us. They sold out their 12,000 slots in the first 9 hours. They opened at 5AM and has nearly 2,000 registrations in the first 6 minutes! We were monitoring our systems, and are…
Read MoreIn 2014 we had outages totaling 16-21 minutes (depending on how you count an outage) for an availability of 99.996%. This is down from 99.998% in 2013. As usual, we do a year end (well, almost – there are still 7 days…
Read MoreIt looks like some transactions this afternoon about 4:19 PM Eastern were having trouble being processed by First Data. These are fixed as of 5:12 PM Eastern. Registrants would have seen an error message stating that the Payment Processor Network is Unavailable…
Read MoreOur cloud provider, Amazon AWS, provided an automated update to our MySQL database service last night. This was to provide a fix to the security report issued by Oracle on Oct. 16. We are happy to report that our highly available configuration allowed our failover…
Read MoreWe are somewhat hesitant to talk about security since we do not want to invite unwanted attention. However, with regular reports of security issues popping up (for example here and here), and now the report of the JP Morgan Chase race security breach, we figured it…
Read MoreWe had a 5 minute outage early this morning for 5 minutes at 12:53AM Eastern time. We were doing a deployment and it triggered errors. That error was corrected as quickly as possible. We apologize for the outage. This deployment we did…
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