Unfortunately, our payment processor, Adyen, had an outage with processing VISA and Mastercard credit cards (American Express and Discover continued to work) this morning 10//31/2023 from 10:10:00 AM until 10:35:51 AM. It is now resolved. Adyen provided their RCA (Root Cause Analysis)…
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Update as of June 13, 2023 5:29PM EDTAWS is reporting that it is now fully operational and all service issues have been resolved. RunSignup impacted services are fully operational as well. Note that PageView data accuracy may have been impacted during the…
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We just did our annual renewal of servers on Amazon AWS. Each year, we upgrade and adjust the server types to take advantage of new chip and server advances. In addition, we added more automated scaling to our systems, and more reserve…
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The Spring Lake 5 Mile run opened on Super Bowl Sunday at 5AM as they have for many years. This is always an interesting race opening to watch as it is large (12,500 in the 5 mile plus more in the Kids…
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One of our Year End Wrap-up Blogs. Others include 2022 Year in Review, RunSignup 2022 Product Recap and RunSignup 2023 Product Plan. We are bringing back our old Availability and Infrastructure Yearly Report after being distracted by the pandemic. We continue to post blogs about important issues…
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Note from Dec. 15 2022 – We have deployed an upgraded layer of software that controls our session management that is adaptive to high demand and removes the problem with the Apache Webserver cache mechanism that caused some slow performance on Thanksgiving…
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American Express had some outages on Friday night, November 18, 2022. About 10-15% of credit card transactions on our platform use American Express credit cards, and some of those transactions took extra time and some failed. When we try to process a transaction…
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As described last week, we have a planned upgrade happening on our databases this week. We have done a number of tests and are hopeful for a quick and non-impactful transition. We also have planned and tested fallbacks as well. We will…
Read MoreWe are planning to do an upgrade to Amazon AWS Aurora MySQL 2 sometime in the next week and a half. We expect less than 5 minutes of potential system impact. Another blog will be posted the day before we do the upgrades. Planned…
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Lightbox will be migrating all customers to the industry leading RunSignup platform this year Waltham, MA and Moorestown NJ – Lightbox Technologies is partnering with RunSignup to migrate their race registration customers to the RunSignup platform this year. Lightbox customers have been…
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