Event Information
WHEN
ON DEMAND
Join this recorded forum to get answers and tips for using the RaceDay CheckIn App. We answer questions about a range of topics to help you get the most out of the app. Whether you have questions around custom configurations, other settings, bib pickup, dynamic bib assignment, or last-minute registrations, this Q&A will help ensure smooth, efficient check-in on race day.
Summary of Webinar
Overview
This session answered practical “day-of” questions about the RaceDay CheckIn app—how to enable it, train volunteers, handle bibs (pre-assigned and dynamic), work offline, and avoid the most common pitfalls. It also pointed to short videos and docs you can give volunteers.
Must-do Setup (before you open the app)
Enable the app in your Dashboard
Race → RaceDay Tools → RaceDay CheckIn (Mobile App)
Set a CheckIn Password (do not use your RunSignup login).
Set a Password Hint (best practice: make the hint the actual password since only admins/support can view it).
Set a CheckIn Date Range that covers testing + all packet pickup windows (don’t turn it off until ~15–20 min after your last start).
After renewal: these settings do not auto-update—adjust them for the new year.
Download & choose a Configuration
App name: CheckIn (green “R” icon) on iOS/Android.
Use Configurations (collections of Presets) per event (5K, 10K, Half, Relay, Virtual, etc.).
Common Tasks & How to Do Them
Bib assignment (pre-assigned, dynamic, edits)
Pre-assigned bibs: Show & confirm bib on the check-in screen.
Dynamic bibs: In the event Preset → Bib Number, choose Required.
Change/clear a bib at the table: Preset → Information Changes → enable Allow Bib Edit and/or Allow Clear Bib. Then tap Update Participant Info on the participant and edit/clear.
Show shirt sizes, add-ons, store items
In the Preset, toggle the fields (Giveaways, Add-Ons, Store Purchases) you want visible at check-in.
Hide/skip bibs (virtual, volunteers, etc.)
In that event’s Preset → Bib Number = Skip (or use Bib Validation ranges so volunteers can’t assign restricted numbers).
Faster lookups
Email the Participant QR (built-in email tag) ahead of time; scan with the app.
Exact Match Lookup speed (auto-jump while typing): set default in Configuration; devices can override in My Device Settings. For bib lookups, many directors set it to Slow or Off to avoid jumping on partial numbers.
Offline & Sync Behavior
The app queues all edits locally if connectivity drops (“Changes not syncing” banner).
When service returns, it auto-syncs; you can view Queued Edits.
If your venue is truly offline, consider Starlink or coordinate a non-app backup with your timer.
Race-day Registration & Timing Coordination
New registrations appear in the app automatically (≈ every 30s); pull-to-refresh for instant.
If you cut off race-day registration, coordinate the exact cutoff with your timer’s intake (especially if they pull data into scoring).
Chip mapping: usually handled outside the CheckIn app; follow your timer’s workflow.
Volunteer Training (quick & effective)
Share the 6-minute volunteer video (how to use CheckIn basics).
Give each station a printed cheat sheet:
Configuration to use
Bib rules (validation ranges)
What to verify (name, DOB), what to hand out (bib, shirt), and where to write the name on the back of the bib (for dynamic bib events)
What to do if no service / who to call
Name devices uniquely; fully charge; pre-download the database; ensure the app is updated.
After the shift, ask volunteers to Delete Race from the device (no central device revocation exists).
Checklists (copy/paste into your prep doc)
Pre-event
Enable app; set password + hint; set date range (covers testing & all pickups)
Create Configurations & Presets (by event type; separate Relay from Individual)
Turn on required fields (giveaway size, add-ons) and Bib Validation ranges
Decide: pre-assigned vs dynamic bibs (and whether edits/clears are allowed)
Send QR code email to participants
Test check-in flow end-to-end (including uncheck-in/reassign cases)
On-site
Devices updated, charged, named; database downloaded
Confirm network plan (venue Wi-Fi, cellular, Starlink); test sync
Post station signage: line flow + QR “Have this ready”
Spot-check: bib assignment obeys validation ranges; store/add-ons show correctly
Post-start
Keep CheckIn enabled until late arrivals handled
Switch some tablets to Results Kiosk config if needed
Export any required check-in stats for the RD/team
Troubleshooting Quick Hits
Can’t find the race? App not enabled, wrong date range, or wrong password.
Auto-jump while typing? Slow/Off Exact Match Lookup (in Configuration or device).
Store items/shirts not showing? Add those fields to the Preset.
Volunteers can change bibs when they shouldn’t? Remove Allow Bib Edit/Clear from their Preset; keep a separate admin Preset.
Android “can’t find app”? Search “CheckIn” (green R). If the Play Store hides it, the OS may be too old—email support with device/OS version.
