As we continue the beta launch of the RunSignup AI Chatbot, we now have 25 completed races using the chatbot with their participants. These early adopters are testing the tool in live race settings, and their usage and feedback are already helping us refine the experience for broader rollout.
Who’s Live with the Chatbot
The chatbot is now active on the following 25 races:
- Big Bad Wolfe Run
- Albuquerque Marathon
- Spooky Sprint
- Susquehanna River Running Festival
- Charles Street 12 and 2-Person Relay
- Davidson Turkey Trot
- Suffolk County Marathon
- Jingle All the Way 5K
- Great South Bay Run
- DAV 5K Boston
- Zombie Run
- Race to Wrigley
- Cannonball Running Festival
- Nappanee Apple Festival & Donut Dash
- Seacoast Half Marathon
- Bras Across the CAUSEway 5K
- The Baltimore Running Festival
- Two Cities Marathon and Half
- Mooretown Turkey Trot
- Rock Chalk Run
- Battleship Half Marathon
- YMCA Wrightsville Beach Sprint Tri
- Jamestown Rhode Race
- The Wine Run at Westport Rivers Vineyard & Winery
- LewisGale Salem Half Marathon, 8K and Kids Fun Run
Early Feedback
While we’re just beginning to gather usage data, directors are already telling us that the chatbot is making a difference. As we head into the busy fall race season, we’re excited to see how much impact the chatbot will have across thousands of participant interactions.
What Beta Users Are Saying
On excitement:
“THIS IS F***IN AMAZING! SERIOUSLY…. THANK U GUYS SOOOOOO MUCH! Not sure you can use the F***IN AMAZING on your site for a USER REVIEW!”
On accuracy and detail:
“After testing the RSU AI chatbot, I think it’s an insurmountable asset for us. The answers it provides are detailed, accurate, and easy to understand.”
On accessibility:
“My first reaction is that the Chatbot is lowering the bar for people who have questions and that’s critical. For people who don’t want to fill out a contact form, send an email, DM on social media, this feels more approachable and less confrontational with the huge upside of getting an answer instantly or the pathway to more information.”
Looking Ahead
The first 25 completed beta races have shown us that the RunSignup AI Chatbot has the potential to change how participants engage with events. With the fall season around the corner, we look forward to collecting more data and sharing insights as more races join the program.