RunSignup AI Chatbot V2
RunSignup’s AI Chatbot V2 is live for all chatbot customers. It answers registrant questions using your event’s website content and live account data — no more sending people back to your team for things the bot can already look up.
The chatbot lives on your race Website V2, providing an easy way for participants to ask questions and get reliable answers, instantly. The AI Chatbot V2 is now available for all races on RunSignup to enable.
To be eligible for a AI Chatbot, races must:
- Be using Websites V2
- Have an FAQ component on your Website V2 with at least 5 questions answered (more is better!)
“We immediately noticed emails nearly came to a halt—so much so that I was worried something was broken. But it turned out the AI agent was just doing its job, answering questions like a trained team member. In the end, we saw an 80% reduction in emails, participants were getting answers faster than we ever could, and we’re now saving 5–10 hours a week on support.”
– David Hutnik, Coastal Race Productions
Live Pricing & Schedules
Live Pricing & Schedules gives the RunSignup AI Chatbot direct access to your event’s real-time pricing and schedule data, so participants get accurate answers without waiting on your team.
- Real-time pricing lookups, including upcoming price-change dates
- Schedule details answered instantly, no manual lookup required
- Reduces “how much does it cost” and “when does it start” emails to your inbox
Registration Status & Bib Lookup
Registration Status & Bib Lookup lets participants check their own registration details and bib number directly through the chatbot, without emailing your team.
- Instant registration status checks by name or confirmation info
- Bib number lookup available on demand
- Self-serve answers cut down pre-race support volume
Dynamic Results using AI Chatbot
Dynamic Results adds real-time race results to the RunSignup AI Chatbot, making it easier for participants to find their results.
- Real-time access to participant and race results directly through the chatbot
- Supports natural-language questions for fast, self-serve answers
- Reduce post-race support inquiries and improve participant satisfaction
Smart Conversations using AI Chatbot
Smarter Conversations gives the RunSignup AI Chatbot memory within a session, so participants don’t have to repeat themselves question after question.
- Remembers context across a conversation instead of starting fresh each time
- Handles custom, event-specific responses your team sets up
- Feels less like a bot script and more like an actual answer
All the Latest Blogs on AI
Founder’s Corner – Thoughts on AI Safety for RunSignup and Events
AI Safety has been in the news a lot the past couple of weeks. Multiple instances of Agent Swarms collaborating in ways that try to cheat and hide their work. The worry is AI is getting better at an exponential rate, solving…
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Introducing AI Chatbot V2
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AI Data, Security and Privacy at RunSignup
RunSignup continues to expand our AI capabilities, introducing tools designed to help event directors streamline event management and improve participant support. As with everything we do, we are taking a cautious approach in order to properly protect your data while giving you…
Read MoreFounder’s Corner – Using AI to Keep Up with Development
Our development team keeps putting out more and more releases, faster and faster. Part of our PCI Review process is that I get a morning report every morning with all of the releases from the previous day. It is useful for me,…
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RunSignup AI Product Roll-Out
Since December, 2025 we have been building out our AI Infrastructure. This was an important first step in making sure the AI capabilities we gave our customers was scalable, secure and worked reliably. We are beginning to roll out the products we…
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RunSignup AI Powered Contact Us Form for Websites
The Contact Us form, one of the most popular features of RunSignup Websites, just got a big improvement from RunSignup AI. The Contact Us form helps participants and attendees get in contact with the event director while limiting the spam you’d see…
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RunSignup Websites: The Single Source of Truth
Most events communicate with participants through several different channels. There may be a standalone event website, a separate registration page, and a series of emails sent to participants. Now, as events begin adding AI chatbots for customer service, there can be a…
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New API Registration Requirements
Since the company’s founding a free and open API has been a foundational feature of RunSignup / TicketSignup. The RunSignup API has enabled timers, race directors, developers, and partners to build thousands of integrations on top of our platform — everything from…
Read MoreFounders Corner – Evolving our Free Model
Our business model has always been to share in the success of our customers by charging a processing fee. And that model has served us very well – we do well when our customers do well. We make an increasing set of…
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RunSignup AI Infrastructure
We have already put AI into our customer’s hands with our AI Chatbot, AI Results and AI Assistant. These have helped thousands of customers reduce their customer support and create more dynamic websites. We are also moving fast on adopting AI into…
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RunSignup AI Assistant for Race Descriptions and Website V2
Setting up a new race, building a website from scratch, or refreshing last year’s content for next year’s event no longer means starting from scratch with the RunSignup AI Assistant. Generate and edit race descriptions and website content with AI directly inside…
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RunSignup Will Double Development Productivity in 2026 with AI
RunSignup is increasing the pace of AI adoption within our development team. We expect that we will be grow from a pace of 2,000 releases per year to 4,000 releases per year by the end of 2026. This is great news for…
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