Introducing RunSignup AI
RunSignup is a technology-first company. We’re building AI tools that are integrated directly into your race dashboard and website — not bolted on from a third-party site. Our AI products are live, growing, and built on infrastructure we own and operate inside our own AWS environment, with security and reliability standards that match the rest of the RunSignup platform.
RunSignup AI
Chabot
The RunSignup AI Chatbot V2 is available for all events. Early adopters reported up to a 70% reduction in support inquiries with the chatbot. Learn more and get started with the AI Chatbot for your race.
RunSignup AI
for Vibe Coding
Our implementation of Open API with OAuth2 makes it easy and secure customers to develop their own dashboards, applications and customer engagement mechanisms using AI tools. This means the capability of building and deploying your own results pages, event lists, fundraising leaderboards, and more.
RunSignup AI
Director Advisor
Race directing is hard, and learning new technology takes time. Meet RunSignup’s Director Advisor, our AI Support Chatbot trained specifically on RunSignup support documentation. Director Advisor can help you find answers and learn the backend of RunSignup faster and more efficiently.
AI for Your Race
RunSignup AI Chatbot V2
RunSignup’s AI Chatbot V2 is live for all chatbot customers. It answers registrant questions using your event’s website content and live account data — no more sending people back to your team for things the bot can already look up.
- Free customer service chatbot for all races using RunSignup Websites V2 (with adequate information on their website)
- Integrated with RunSignup results to quickly and easily pull up results details for individual participants
- Session memory and custom response handling, so conversations feel less like starting over each time
RunSignup AI Assistant
The RunSignup AI Assistant is built directly into the race setup and website-building tools, enabling race directors to generate and edit polished content without ever leaving the platform.
- Race Descriptions & Renewal — Generate complete race descriptions from a simple prompt during race setup, or quickly update last year’s content for renewals by highlighting and editing only the sections that need to change.
- Website Builder Integration — Available throughout the Websites V2 builder in text components like FAQs, cards, and more — create new content, rewrite existing text, and maintain a consistent voice across your entire site.
- Targeted Editing — Highlight any portion of text and instruct the AI to revise just that section, keeping the rest of your content intact.
“I’ve been working with RunSignup for nearly a decade, and their tools have always made my job as a race director and timer easier. The addition of the Queu.ai team to RunSignup is a huge step forward in the use of AI for event registration and participant management. I’ve already seen how powerful the AI chatbot can be in saving time and improving participant support. Combining that with RunSignup’s deep understanding of the endurance space and current technology infrastructure is a game-changer, and I’m excited to see how it evolves.”
– Tony Sapp, Negative Split Productions
RunSignup AI for Vibe Coding
RunSignup AI for Vibe Coding enables customers to use the RunSignup platform for custom applications, public-facing pages such as top fundraiser lists, and custom reports within the RunSignup dashboard, using AI tools like v0 and Cursor.
- Implemented securely via Open API and OAuth2
- AI & Code Generation Friendly: Tools like v0.dev, Cursor, GitHub Copilot, OpenAI’s GPT models can directly consume the OpenAPI spec. This allows AI-based systems to understand our endpoints, request parameters, and response formats, enabling them to auto-generate code, UI components, and entire workflows with minimal manual coding.
- Secure Delegated Access: Applications can request granular permissions to access specific parts of a user’s RunSignup data, without requiring users to share account credentials.
RunSignup AI Director Advisor
Want extra help optimizing your race on RunSignup? Director Advisor is our AI Support Chatbot designed to help you get answers, faster.
- Trained on thousands of curated RunSignup support documents and videos
- Includes citations to help you follow up directly from the RunSignup support documentation
- RunSignup human agents are still available to take over when Director Advisor can’t help or you need more detailed assistance!
How RunSignup AI is Structured
RunSignup AI is organized around two types of agents, each designed for a different user and different level of access.
- Public Access — handles participant-facing questions with no login required. The AI Chatbot is the first application built on this layer. It answers questions based on your race website content and live event data, available directly on your Website V2. Future Public Agent capabilities will include AI-assisted replies on contact forms and email inquiries.
- Dashboard Agent — handles authenticated actions for race directors, accessed from within the RunSignup dashboard. Because this agent can read and write to your race data, it operates with stricter security controls: human approval is required before any destructive or irreversible action is taken, all actions are logged and auditable, and access is scoped to only the tools relevant to a given task. Early applications will include creating coupons, pulling registration trend data, and other dashboard actions that today require navigating multiple menus.
Both agents are built on the same underlying infrastructure — RunSignup’s own AWS environment — with tenant isolation, JWT-scoped tool access, and multi-layer security that ensures no single point of failure.
RunSignup’s MCP Server
Model Context Protocol (MCP) is an open standard for connecting AI tools to external systems. RunSignup has an MCP server with approximately 40 tools defined, built on, our own AWS infrastructure.
There are two types of MCP access in development:
- Public Access — for race information, event search, and results data that doesn’t require login. This is the foundation for making RunSignup events discoverable inside AI tools like ChatGPT and Gemini.
- Authenticated Access — for race directors who want to interact with their own dashboard data through an AI tool. This requires OAuth-based login and follows the same security model as the RunSignup API.
MCP tools are not yet publicly released. We will be rolling them out in 2026 as the infrastructure and security framework matures.
All the Latest Blogs on AI
Founder’s Corner – Thoughts on AI Safety for RunSignup and Events
AI Safety has been in the news a lot the past couple of weeks. Multiple instances of Agent Swarms collaborating in ways that try to cheat and hide their work. The worry is AI is getting better at an exponential rate, solving…
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Introducing AI Chatbot V2
Race week is when the questions pile up. Where is packet pickup? Can I bring a stroller? Are dogs allowed? I got injured, what is your refund policy? RunSignup AI Chatbot V2 answers those questions on your race website, using your event’s…
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AI Data, Security and Privacy at RunSignup
RunSignup continues to expand our AI capabilities, introducing tools designed to help event directors streamline event management and improve participant support. As with everything we do, we are taking a cautious approach in order to properly protect your data while giving you…
Read MoreFounder’s Corner – Using AI to Keep Up with Development
Our development team keeps putting out more and more releases, faster and faster. Part of our PCI Review process is that I get a morning report every morning with all of the releases from the previous day. It is useful for me,…
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RunSignup AI Product Roll-Out
Since December, 2025 we have been building out our AI Infrastructure. This was an important first step in making sure the AI capabilities we gave our customers was scalable, secure and worked reliably. We are beginning to roll out the products we…
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RunSignup AI Powered Contact Us Form for Websites
The Contact Us form, one of the most popular features of RunSignup Websites, just got a big improvement from RunSignup AI. The Contact Us form helps participants and attendees get in contact with the event director while limiting the spam you’d see…
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RunSignup Websites: The Single Source of Truth
Most events communicate with participants through several different channels. There may be a standalone event website, a separate registration page, and a series of emails sent to participants. Now, as events begin adding AI chatbots for customer service, there can be a…
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New API Registration Requirements
Since the company’s founding a free and open API has been a foundational feature of RunSignup / TicketSignup. The RunSignup API has enabled timers, race directors, developers, and partners to build thousands of integrations on top of our platform — everything from…
Read MoreFounders Corner – Evolving our Free Model
Our business model has always been to share in the success of our customers by charging a processing fee. And that model has served us very well – we do well when our customers do well. We make an increasing set of…
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RunSignup AI Infrastructure
We have already put AI into our customer’s hands with our AI Chatbot, AI Results and AI Assistant. These have helped thousands of customers reduce their customer support and create more dynamic websites. We are also moving fast on adopting AI into…
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RunSignup AI Assistant for Race Descriptions and Website V2
Setting up a new race, building a website from scratch, or refreshing last year’s content for next year’s event no longer means starting from scratch with the RunSignup AI Assistant. Generate and edit race descriptions and website content with AI directly inside…
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RunSignup Will Double Development Productivity in 2026 with AI
RunSignup is increasing the pace of AI adoption within our development team. We expect that we will be grow from a pace of 2,000 releases per year to 4,000 releases per year by the end of 2026. This is great news for…
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