We have added a new report to the Manage Payment Account page. You can find this from your Profile page, or you can find it from a link under the “Payment Account” tab on your individual Race Summary page. The new report…
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It has been a full month since we shifted into Full Coronavirus Mode on March 9. At our core, we are a technology company. We have been in hyperdrive mode this past month on a bunch of different fronts and wanted to…
Read MoreRaces have a Financial Summary page that has drawn more attention than usual. Let’s take a look at a simple use case to understand the basics. We will also take a look at the Payment Account, which is where you can see…
Read MoreWe wrote about Chargebacks what seems like a long time ago, but was less than a month. It is one of the most read blog posts we have ever done. But there has been a lot of things we have developed, and a lot…
Read MoreNote: On August 29, 2022 we announced the removal of the reserve requirement. Note: On Nov. 2, 2021 we announced new faster payment terms as the pandemic risks have subsided. We lowered the reserve to 2.5% and pay immediately after an event unless…
Read MoreWe wanted to take a minute to check back in with the endurance community to see what industry leaders are seeing and doing in their areas to keep running forward. A Virtual Running Store, A Virtual Community Like many running stores, Philadelphia Runner does…
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With the flood of races offering deferrals and transfers to virtual events, participants are also flooding our inbox (and yours, I’m sure) looking for guidance. Luckily, Andrew Sigwart both monitors the info@runsignup email inbox, and creates all our video content. We have a few…
Read MoreIt’s been a crazy few weeks since Bob first posted some suggestions for races that may be impacted by the Coronavirus. Now, with races across the country getting creative, we wanted to take a moment to collect all the updates in one place. Postponement Tool The…
Read MoreAs the concern about industry impact from chargebacks increases, we have implemented a new notification to let races know when we receive a chargeback. We have written in depth about chargebacks, but for a quick refresher: A chargeback is where the credit card network…
Read MoreNote: Update to Policies were made on March 27 and detailed here: https://runsignup.blog/2020/03/27/post-race-payment-policy-update/. As the coronavirus continues to impact events and gathering in the US, we have amended our Reserve and Payment policies. We know that events are working hard to make responsible…
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