It’s the first week after RunSignup’s RaceDay Certification tour and timers that went through the training are energetically embracing RaceJoy and RaceDay Scoring. Already, certified timers have enabled RaceJoy for more than 80 new races across the country. Some timers are choosing to try RaceJoy out at…
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I was talking with someone today about whether races feel an obligation to keep their customer data safe. The conversation was triggered when I was talking to a small registration company owner and found they had many security vulnerabilities like their site…
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Knock on wood, but it was the third year in a row with 100% uptime – zero downtime. We actually just completed a migration to the newest version of PHP that as you can see from the graph below saved about 15-20…
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Larger race organizations that operate large or multiple races have a need for more detailed analytics and quick views to see how they are doing. We have provided a number of reports to help with this over the years, but they were…
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Our Processor for Advanced Payment accounts (Vantiv, now Worldpay) had an incident impacting transaction settlement and the funding instruction reports for Tuesday 11/27/2018 that resulted in us being unable to execute funding instructions for transactions processed on that date. This caused a…
Read MoreAs we’ve discussed before, part of being PCI Level 1 Compliant is doing monthly updates to our infrastructure. This involves upgrades and updates and patches to the operating systems and other core pieces like NGINX and Apache servers. This month we also…
Read MoreThe recent hack of 50 Million Facebook user accounts was big news in the security industry. (The link above tells you how to check to see if your Facebook account was hacked). The reason it was big news is because many websites (NOT RunSignUp)…
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We have added a way to easily customize Column Names/Headings as well as order on the Participant Report. For example, change this default view: to this: This first step in creating a custom report view is to Save the Report after you…
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Customer Relationship Management (CRM) is technology that lets you manage your interactions with customers and potential customers. In the endurance market, CRM is evolving from a buzzword to a tangible technology that race directors need. Your participants are your customers, and you…
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Teams and Groups are becoming an increasingly popular way to attract participants. However, there are always questions about how to make this as simple and obvious as possible to attract the most people. On Monday, August 6, we are taking another step…
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