What is your Participant Value?

This is Bob. We are heading to the RunningUSA Conference this weekend, and this is the question I will be asking over and over again. We want to try to get feedback on the value of a participant as part of designing…

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RunSignup CRM Success Story

A large race that opened registration on RunSignup yesterday wanted to be able to see which participants registered from different links that they use to market their race. This is important to the race because: RunSignup’s free all-in-one platform enabled the race…

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Google and Facebook Custom Audience Support in CRM

We have added two powerful export options for the CRM system. Remember that the RunSignup and GiveSignup CRM is an integrated way to create custom, real time filtered lists across participants, donors, fundraisers, and club members based on a wide variety of…

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CRM for Clubs

We have added CRM for Clubs. Now RunSignup customers can do rich CRM reports across their Race Participants, Donors, Fundraisers, Nonprofit Ticket Holders and Club Members with simple filters. There are several simple filters for Club members: Combined with the other CRM filters, this…

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CRM RaceInsights Source Tracking

We have integrated the power of RaceInsights with the power of the RunSignup purpose-built CRM with source tracking. This gives races the ability to understand the source of a registration on a per person basis, as well as market to specific channels…

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Refunds and Insurance

There is a thread in Race Directors Hub that deserves more space than a Facebook thread allows – hence this long blog post. The real question in the thread was if a race should use insurance to cover refunds, and that really…

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Custom Columns for Participant Report

We have added a way to easily customize Column Names/Headings as well as order on the Participant Report. For example, change this default view: to this: This first step in creating a custom report view is to Save the Report after you…

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RunSignup CRM: CliffsNotes

Customer Relationship Management (CRM) is technology that lets you manage your interactions with customers and potential customers. In the endurance market, CRM is evolving from a buzzword to a tangible technology that race directors need. Your participants are your customers, and you…

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