Why a Race CRM?
One of the questions we get is why not use an existing CRM like Salesforce? There are a variety of reasons, but the key one is that if you want to take care of your customers, all of the information AND actions…
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Category: Participant Management
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What is CRM for Races?
CRM, or Customer Relationship Management, is a term that has been around since the 1990’s when Siebel used it to position their software for sales organizations. Today, CRM has become a hot topic for races who are looking to maximize their connections…
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Referral Names in Participant Profiles
We have added a way for referrers to view the names of their referrals through their RunSignup profile. Registrants/Referrers can view this information by going to their PROFILE and selecting the MY REFERRALS tab: From there, the referrer will be able to…
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TXT Infrastructure Improvements
We recently were approved by the telecom carriers to have our own Short Code to support results notifications and emergency txt services for races. We have been using a shared short code service provider. Having our own short code assures us of having the…
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Specific Relay Team Legs & Unique Questions
We have added a powerful new capability to custom questions – having a unique answer. This is very useful for races who want to specify which participant is doing each leg – for example Bob is doing leg 1, Jeff is doing…
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RunSignup CRM Adds Participant Notes
In an ongoing effort to help race directors optimize their relationships with participants, we are adding Notes to the RunSignup CRM. This is very useful to mark notes of why you might have given a refund to a person, or that a…
Read MoreConditional Refunds
We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold…
Read MorePreventing Changes in Participant Management
One of the great features of RunSignUp is the ability to let participants make their own changes. However, some races want to prevent editing of certain fields – in particular people changing their names to do improper bib transfers. We now have…
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Runner Profile Page Enhancements
In case you don’t remember, this is what a profile page used to look like: and here is what it looks like today! What did we change? What new features are we adding next? We hope you are enjoying the latest enhancements to…
Read MoreRandom Question Response
We recently had a race that wanted an option to pick a random response to the question of which officer they were running in honor of since there were 900 officers that could have been chosen. This can be setup in the…
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