Event Information
WHEN
ON DEMAND
Join our onboarding team for a walkthrough of RunSignup’s updated payment processor: Adyen. We’ll cover what this change means for your organization, how it improves payment processing, and what (if anything) you need to do to prepare.
We’ll walk through:
- What’s changing (and what’s not)
- How to manage your payment account setup
- Live Q&A
Whether you’re just getting started or managing multiple events, this session will help ensure a smooth transition and answer your top questions.
Summary of Webinar
Overview
This session introduces Adyen V2, RunSignup’s upgraded payment processing system. While reporting, deposits, and account management remain the same in your dashboard, the initial payment account onboarding process has been streamlined with faster approvals, stronger compliance, and a more user-friendly setup. Whitney walks through each step of creating a payment account, explains why sensitive details like Social Security Numbers are required, and highlights common mistakes to avoid so your account is verified quickly.
What you’ll learn
What Adyen V2 is and why RunSignup upgraded the processor.
How the change impacts event organizers (spoiler: only the initial setup flow).
Required information: SSN, EIN (if applicable), entity details, and bank account info.
Why Social Security Numbers are legally required and how RunSignup protects your data.
Step-by-step account creation:
Personal details
Legal entity selection (individual, business, nonprofit, school/government)
Payment method (direct deposit vs. check)
How to invite authorized signatories or control persons if you don’t have all details.
Documentation to validate bank info (best: voided check or recent statement).
Common pitfalls: abbreviations, mismatched names, blurry uploads, or PO Boxes.
Key Takeaways
Adyen V2 improves speed, compliance, and ease of setup, but everything else about payments (frequency, reporting, dashboard access) remains the same.
The only user-facing change is the onboarding process when adding a new payment account.
Accuracy matters: enter names, addresses, and account details exactly as they appear on your banking documents.
Direct deposit is strongly recommended over checks for speed, security, and lower fees.
If your account fails initial verification, don’t panic—uploading a clear, valid document usually resolves it quickly.
Resources mentioned
RunSignup Blog: Why We Require SSN (search “SSN”)
RunSignup Dashboard → Race Wizard (Step 6) for payment setup
Support team follow-up available for any unresolved verification questions