Our Processor for Advanced Payment accounts (Vantiv, now Worldpay) had an incident impacting transaction settlement and the funding instruction reports for Tuesday 11/27/2018 that resulted in us being unable to execute funding instructions for transactions processed on that date. This caused a…
Read MoreOne of our payment providers, Vantiv, had a full outage on Saturday morning from 6:48AM until 7:52AM Eastern. This impacted any registrations that were for races that used that back end payment processing. People trying to register during this time saw an…
Read MoreAs part of our ongoing efforts to improve our financial and security processes, we are instituting additional controls on new payment accounts. This involves collecting additional information on owners and requiring information be entered by individuals with significant control over the entity….
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As we wrote about last month we have seen more races cancelled in the past year by operators who have had financial difficulties or just decided it was easier to walk away from the responsibility of the race. We also continue to guard against…
Read MoreFor partners who have multiple races, we have a nice new report that shows the amount per race per month. This report is a button on your Payment Account page:
Read MoreAs a Payment Facilitator, we have a responsibility to the banking industry and the credit card networks to do background checks on any race who is processing money thru our site. This is to try to prevent things like money laundering, or…
Read MoreWe discovered a small bug in our software that has affected races using Braintree Marketplace for payment, who also have Charities setup to get paid directly, where the Charity is paying the processing fee. This affected: To say it was like finding…
Read MoreThe Electronic Transactions Association (ETA) announced today the launch of a new Payment Facilitator Committee, with Kevin Harris (RunSignup Chief Finance and Operations Officer) taking the role of Vice-Chair. ETA Press Release: http://www.electran.org/publication/transactiontrends/eta-announces-new-payments-facilitator-committee/ As noted in the release, the committee “will serve as a…
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Moorestown, NJ – RunSignup has received a PCI Level 1 Attestation of Compliance for Onsite Assessments as a Service Provider (available upon request). As a Payment Facilitator, RunSignup had hit the volume of processing that required us to move from a self assessment to a…
Read MoreWhen a Processing fee is $0, there is now an option to hide that on Financial -> Pricing -> Processing Fee Type.
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