RunningUSA Conference Marketing Lessons

We were out in Denver this week for the RunningUSA Next Evolution Conference – focused on alternative races like color runs and obstacles races. There were a number of traditional races there like Pittsburgh Marathon, Colfax Marathon, Big Sur Marathon, etc. The…

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DOB Change Report

Since users can change their Date of Birth in their profiles, Race Directors can now generate a report showing all changes. There are two reasons why someone may do this: You can access the report under Reports > Participants > Summary:

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Registration and Your Runners

Working for a registration company is an interesting business: most of the time, runners only know we exist when something goes wrong. In general, when I’m asked to explain RunSignUp, the response I get is “there’s a whole company for that?“ Yes….

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YouTube Music Licensing

Following up on our earlier post about licensing music for events, a number of timers and race directors use our Video Results. When they upload their video to YouTube, there is a chance that there is music in the background. In the past YouTube…

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Do Runners Carry Their Phones While Running?

According to the soon to be released Running USA’s 2016 National Runner Survey, the answer is YES! This year’s study reports that 60% of runners carry their phones while running. This number continues to rise each year and shows the growing influence that technology…

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Refund Policy Page on Race Websites

We have automatically added a new Menu item and page to race websites that make clear the refund policy for each race. this helps reduce confusion over refund policies. We do this based on the settings you have for refunds. For example,…

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Music Licensing for Events

We’ve just had our first ping from a large race who got a notice from BMI saying there was a need to have a license for playing music at their event. Some DJ’s or bands may handle this licensing directly, but we…

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Sellout Race Options and Best Practices

One of the biggest concerns of a fast-selling or sellout race is making the user experience fair and seamless.  We gathered a few Best Practices geared towards those events. The first thing your race needs to do is decide your overall structure. A…

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Internal Race and Volunteer Questions

We have added an option to make questions “internal” only. This means that participants never see the question. This is useful for three use cases: This is setup in each custom question:

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