Meet the RunSignup Team
The RunSignup team is spread across the U.S., with employees spanning from Florida to New Jersey to Colorado and California. Despite the physical distances, the foundation of the company is shared values around work and growth.
Employee-Owned
As an employee-owned company, RunSignup makes strategic, long-term decisions. This means keeping employees for many years, building better software and supporting customers continuously.
Open
The RunSignup strategy of openness means we are transparent and open about our business practices and capabilities, providing an open platform with an open RunSignup API.
Continuous Improvement
RunSignup products are forever moving forward, with an emphasis on finding good solutions instead of perfect ones. This allows us to collect feedback and advance the platform iteratively.
Product Led
RunSignup’s focus is on our product (technology), not on selling to you. We want to make purpose-built technology to support our customers and the events that you create.
Setting the Tone
Leadership
RunSignup was founded by current CEO, Bob Bickel in 2010. Today, Bob and the rest of the leadership team set product priorities and workplace culture for the company. In keeping with RunSignup’s core values of openness, leadership regularly provides customers with transparent information about the company and the industry through seasonal reports and Founders Corner blogs. Have a question? Just ask!
Providing Support, 7-Days a Week
The RunSignup Support Team
The RunSignup support team handles high volume, 7-day-a-week support through the info@runsignup.com email and our online portal for support tickets. Looking for speedy response times and after-hours support? The Support Team is your go-to.
Support Team Stats
The True RunSignup Experts
The Account Managers
Account managers are the true RunSignup experts, spending all day, every day in the system to help ensure customer success. The real secret sauce of our account management team is a genuine passion for the events they work with. With significant personal experience as race directors, timers, and event managers, the account management team is all about helping customers create amazing events.
Account Management Team Stats
Building the Technology
The Dev Team
Our customers rely on us to be both innovative and reliable. To make this possible, our development team works tirelessly continuously improve our products and ensure our processes are secure and scalable.
Dev Team Stats
Enhancing RaceDay
The EventDay Technology Team
The EventDay team is our group of developers and product managers who create products to enhance the event experience, including RaceDay Scoring, RaceJoy, the RaceDay CheckIn app, the Mobile Timing App, and the Tickets App. They also enable integrations with technology partners like Race Result and MYLAPS to ensure a full suite of tools for timers and race directors.
EventDay Team Stats 2023
Solving Race Problems
Sales and Marketing
The RunSignup sales and marketing teams are little less about traditional sales & marketing, and more about using education to help events succeed. The process begins with sales learning about the challenges of each specific event, while marketing ensures that each and every event has the technology information they need to grow year after year.
Sales & Marketing Stats
Want to Know More?
Check out our full library of videos to learn more about the full RunSignup team and the role each member plays providing technology for your events.
The RunSignup Team in Action
Company News
2025 RunSignup Product Review
One of our Year End Wrap-up Blogs. Others include 2025 Year in Review, 2025 RunSignup Product Review, 2025 GiveSignup Product Recap, 2025 TicketSignup Product Recap, 2025 Infrastructure Report, 2026 Company Strategy, 2026 RunSignup Roadmap, 2026 GiveSignup Roadmap, 2026 TicketSignup Roadmap. These will come out incrementally between the end of November and…
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Welcome, Ashley Cowan!
We are excited to welcome Ashley Cowan to the RunSignup team! Ashley joins our Onboarding & Retention team from Florida and brings a love of customer service and outdoor activities. Learn more about her and what brought her to RunSignup! Where are…
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Welcome, Emma Schaefer!
We are excited to welcome Emma Schaefer to the RunSignup team! Emma joins us from Colorado after a short stint as a part-time employee, and brings a passion for outdoor activities and events big and small. Learn more about her and what…
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Now Accepting Nominations for Timer of the Year Award
We are now accepting nominations for the Alan Jones Timer of the Year Award. In recognition of the remarkable efforts of race timers, this award honors those who have made a substantial and continued impact on the endurance race industry. Named after the industry’s…
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RunSignup Q3 2025 Update
The Quick Summary: Our employee owned company shares our high level numbers and thoughts on the market and technology advances on a quarterly and yearly basis – 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, Q1 and Q2 of 2025. Q2 Numbers Another solid quarter overall. Growing market share in endurance,…
Read MoreEmail Infrastructure Upgrades
We apologize for the inconvenient email maintenance that required us to take the sending of emails offline over this past weekend. We had seen a rise in abuse of our email system. Note there was no effect on processing signups and transactions….
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The RunSignup Community Grant Returns for 2026
We are excited to announce the return of the RunSignup Community Grant Program for 2026! The Community Grant returns after a COVID-triggered hiatus to give back to the endurance community. How? The Community Grant supports endurance-related nonprofit organizations. In 2026, $10,000 is…
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RunSignup, TicketSignup, GiveSignup: Which Product is Right For Your Event?
As a company, RunSignup is fully focused creating the comprehensive, end-to-end event technology that event directors deserve. To meet the wildly different needs of different types of events, RunSignup offers three separate technology products: All three platforms are built on the same…
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Welcome, Tyler Long!
We are excited to welcome Tyler to our Support team! To introduce the the RunSignup community to Tyler, we spent some time learning more about his personal and professional life. Read on to get to know Tyler! Where are you from, and…
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Welcome, Shona Price
We are excited to welcome Shona to our team! Shona will be joining our OAR team. To welcome Shona to RunSignup and give her the opportunity to tell her story, we spent some time learning more about her both personally and professionally….
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How Much Does RunSignup Cost?
If there’s one question we get more than any other, it’s “how much does RunSignup cost?” The simple (and accurate) answer is: RunSignup is free for all races! But as a company that values transparency, we’ll take a minute to break down…
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Now Hiring: Technical Customer Service Representative
RunSignup is seeking a weekend Technical Customer Service Representative to join our weekend team with an emphasis on our Event Day Suite of products including RaceDay Scoring, and RaceJoy. This is a full time position and has the opportunity to be based…
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