It’s been a crazy few weeks since Bob first posted some suggestions for races that may be impacted by the Coronavirus. Now, with races across the country getting creative, we wanted to take a moment to collect all the updates in one place. Postponement Tool The…
Read MoreNote: Update to Policies were made on March 27 and detailed here: https://runsignup.blog/2020/03/27/post-race-payment-policy-update/. As the coronavirus continues to impact events and gathering in the US, we have amended our Reserve and Payment policies. We know that events are working hard to make responsible…
Read MoreWe are getting many questions, and will collect the common ones here. We have several information blog posts out already: My Chargeback Reserve / Holdback does not seem to match your 20%/50% calculation? Our first release of the software on March 10…
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We’ve had many customers express surprise, concern and even anger at our steps to ensure all races have some level of chargeback reserve. Here are some answers to FAQ’s: Your Corona-report does not show a drop in registrations. Why did you change your stance this week?…
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NOTE: We updated our policies for reserves and post race payments on March 27 and April 15. We are likely to continue to update the policy as conditions change. RunSignup will be releasing two tools this week to help races if they are affected by…
Read MoreWe are beginning to see the impact of Coronavirus on our communities and on our races and nonprofit events. We are trying to be proactive to help the industry with information about any direct impact we see and education about actions races…
Read MoreUpdate (3/4/2020): The CDC has issued guidance for mass gatherings and large community events. It contains a number of good suggestions for the basis of a plan. As we write this, Coronavirus is the headline of every news story and the subject of every…
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We have added the capability for races to do text messaging with their participants. This can be useful for emergency situations such as delaying the race due to lightning. This feature is not meant to be used for marketing purposes! This option is…
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