We have removed the $1 per refund fee to issue refunds. Additionally, we reduced the processing fee to add money to your refund reserve via credit card to help make this process easier for race directors. We have reduced the fee to…
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We are getting many questions, and will collect the common ones here. We have several information blog posts out already: My Chargeback Reserve / Holdback does not seem to match your 20%/50% calculation? Our first release of the software on March 10…
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We’ve had many customers express surprise, concern and even anger at our steps to ensure all races have some level of chargeback reserve. Here are some answers to FAQ’s: Your Corona-report does not show a drop in registrations. Why did you change your stance this week?…
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NOTE: We updated our policies for reserves and post race payments on March 27 and April 15. We are likely to continue to update the policy as conditions change. RunSignup will be releasing two tools this week to help races if they are affected by…
Read MoreWe are beginning to see the impact of Coronavirus on our communities and on our races and nonprofit events. We are trying to be proactive to help the industry with information about any direct impact we see and education about actions races…
Read MoreChicago has a sales tax on amusements which includes events. However, there are two exemptions available:501C3 organizations Events that comply with all 5 of these criteria: – 501C3 Organizations OR – Events that meet all 5 of these criteria: The good news…
Read MoreUpdate (3/4/2020): The CDC has issued guidance for mass gatherings and large community events. It contains a number of good suggestions for the basis of a plan. As we write this, Coronavirus is the headline of every news story and the subject of every…
Read MoreThe power of our community has benefited our Sales Tax implementation again. Since beginning this project, we have had help from dozens of our customers who have helped provide clarification to how their local sales tax laws apply to races and nonprofits….
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Yesterday, February 17, 2020, was a big day. We processed over $3.4 Million across over 50,000 registrations. There was the big 30,000 lottery drawing for the Blue Cross Broad Street Run. Also the 1,400 person drawing for the Horribly Hilly Hundreds. Oh, and there…
Read MoreA couple of years ago we wrote a somewhat intellectual blog on the “Price Elasticity of Processing Fees” that included fancy graphs. As we talk with lots of customers at the RunningUSA conference, this is once again a hot topic. The simple…
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