Sometimes new users get created even though there is already a user in RunSignUp with a profile. For example, someone might have imported my registration in a race rather than me signing into RunSignUp and signing myself up for a race. This…
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If a participant signed themselves up with others, it is now easier for them to quickly find those other registrations from their own Registration page. Clicking the link will bring up a list and quick links to each individual registration. This makes…
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You may have noticed a speed up in the Participant Reports on your race dashboard. We did some optimizations of the queries as part of our infrastructure upgrades. We are also benefiting from the upgrade we made to the Aurora Database yesterday. The…
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When you are opening registration for a fast sellout race, we strongly encourage thorough communication with your potential runners to ensure a smooth registration process for them. This is a sample of an email communication you may want to send out (the specific parameters…
Read MoreOne of the biggest concerns of a fast-selling or sellout race is making the user experience fair and seamless. We gathered a few Best Practices geared towards those events. The first thing your race needs to do is decide your overall structure. A…
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We have made a major upgrade to Reserved Entries. These are useful for many use cases: The new features include: Here is the new User Interface and setup, which is fairly self explanatory:. The top part let’s you select participants to invite (note…
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The Space Coast Marathon had a successful phased registration opening over the past several days. They made use of the Loyalty Program as well as adding a Password to registration. The Loyalty Program is available under the Registration Menu on the Race Dashboard and allows you to…
Read MoreWe have added an option to make questions “internal” only. This means that participants never see the question. This is useful for three use cases: This is setup in each custom question:
Read MoreWe have a number of races who have moved to RunSignup from another vendor while registration is open. This typically means they import those registrations into RunSignup and use the RunSignup Participant Management capabilities so participants can do self-management. In Add-On and…
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The ability for participants to store their credit cards was introduced about a month ago. In the first week and a half of December, we are seeing 14.2% of transactions choosing the save their cards. Even more impressively is that 4.9% of transactions are…
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