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With the flood of races offering deferrals and transfers to virtual events, participants are also flooding our inbox (and yours, I’m sure) looking for guidance. Luckily, Andrew Sigwart both monitors the info@runsignup email inbox, and creates all our video content. We have a few…
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As the concern about industry impact from chargebacks increases, we have implemented a new notification to let races know when we receive a chargeback. We have written in depth about chargebacks, but for a quick refresher: A chargeback is where the credit card network…
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NOTE: We updated our policies for reserves and post race payments on March 27 and April 15. We are likely to continue to update the policy as conditions change. RunSignup will be releasing two tools this week to help races if they are affected by…
Read MoreUpdate (3/4/2020): The CDC has issued guidance for mass gatherings and large community events. It contains a number of good suggestions for the basis of a plan. As we write this, Coronavirus is the headline of every news story and the subject of every…
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Yesterday, February 17, 2020, was a big day. We processed over $3.4 Million across over 50,000 registrations. There was the big 30,000 lottery drawing for the Blue Cross Broad Street Run. Also the 1,400 person drawing for the Horribly Hilly Hundreds. Oh, and there…
Read MoreA couple of years ago we wrote a somewhat intellectual blog on the “Price Elasticity of Processing Fees” that included fancy graphs. As we talk with lots of customers at the RunningUSA conference, this is once again a hot topic. The simple…
Read MoreThis is Bob. We are heading to the RunningUSA Conference this weekend, and this is the question I will be asking over and over again. We want to try to get feedback on the value of a participant as part of designing…
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One of the interesting topics at the RunSignup Symposium was a session on tools that people use. Ryan Griessmeyer from RaceDay Events raved about a tool he uses to track all of his equipment inventory from barriers to cones to timing mats and controllers – Rental Essentials….
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Our 2020 Winter Symposium closed out on 1/14, but if you missed it, there’s still time to catch up. Next up: Sponsor Recruitment With Jeff Fitch Jeff Fitch joined us for a premiere session on recruiting sponsors and keeping them happy. Jeff combines experience…
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We heard a disturbing story about a race who is going to be moving their registration platform, and their former vendor has locked them out of the system. So they are now fighting with that vendor trying to get access to their…
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