AI Driven Proactive Support

As we grow, we look for ways to serve our customers better and become more efficient. One of the best ways to do this is be proactive – spotting potential problems before they happen. We implemented a new race review process over…

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Interview with Chris Tomlinson from Corrigan Sports Enterprises

Corrigan Sports Enterprises began in 1991 as a marketing and event implementation for golf events before growing to include multiple Running Festivals, including the Baltimore Marathon & Running Festival and the Oakland Running Festival, and other large and small running events. Today, they…

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New Support Website Released

In addition to releasing a new company website, we launched a whole new Help Portal. Many thanks to Meredith, part of our crack UX team for coming up with a fresh look for the company website. I love the mobile look and feel…

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UX Update: The Race Title Tile

We’ve made some changes to the Race Dashboard; specifically to the top section of the dashboard, which we refer to as the Race Title Tile. Here’s what it has looked like recently: Here is what it looks like now: To switch races,…

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What the Running Boom Pop Means for Races

In a recent New York Times article “The Running Boom Has Popped”, Jen Miller says “Road races have hit the wall. The number of finishers in events in the United States has fallen from a peak of about 19 million in 2013 to…

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Hide SignUp Button

You can now hide the SignUp Button on any page. For example, on the Donate page, you may want to keep the focus on donations and hide it. Or if you want to use RunSignUp simply to take donations (our rates are…

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Racepass

Racepass recently launched. They received some initial press (although Competitor.com took down their article) and that has elicited some concerns from some of the race directors who use RunSignUp. This blog will hopefully clear up any confusion and let you know your options. UPDATE (5/13/2017):…

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Bulk Transfer Improvements

The Bulk Transfer tool makes it simple to transfer participants from one race or event to another. This is useful if you are signing up participants for multiple races. In the past, you had to enter the registration ID’s manually. We have…

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Delayed Credit Card Payment Lottery

We are introducing a new way for races to do a lottery where participants enter their credit card up front and it is charged later. This is in addition to the many ways we already support like Waiting Lists and Loyalty Programs used by races like Boilermaker and Space…

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Participant Reports in a Disaster

One of the early disaster recovery mechanisms we built into RunSignup is saving a full list of your participants in a CSV file once a day starting the week before your race. We send race directors an email link when this is…

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