Volunteer – Prevent Overlapping Event SignUp
We have added an option to check if volunteers are signing up for overlapping timeslots. The option is under Advanced Options in the first page of Volunteeer Setup under the Tasks.
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August 29, 2025
AI Chatbot Beta Update: What Race Directors Are Saying
As we continue the beta launch of the RunSignup AI Chatbot, we now have 25 completed races using the chatbot with their participants. These early adopters are testing the tool in live race settings, and their usage and feedback are already helping...Read More about AI Chatbot Beta Update: What Race Directors Are Saying
August 27, 2025
Why Owning and Formatting Your Content Matters for the RunSignup AI Chatbot
RunSignup’s AI Chatbot is transforming participant support. The real advantage is not just in the chatbot itself, but in the fact that RunSignup owns the content layer and controls how the AI agent uses it. This means we can deliver a more...Read More about Why Owning and Formatting Your Content Matters for the RunSignup AI Chatbot
August 27, 2025
Cross Country Timing with RaceDay Scoring
As cross country season approaches, timers are preparing for smooth and accurate timed scoring. This guide—based on our annual deep dive webinar—will walk you step-by-step through the best practices for configuring cross country events in RunSignup’s RaceDay Scoring. Below is a high level...August 26, 2025
RunSignup, TicketSignup, GiveSignup: Which Product is Right For Your Event?
As a company, RunSignup is fully focused creating the comprehensive, end-to-end event technology that event directors deserve. To meet the wildly different needs of different types of events, RunSignup offers three separate technology products: All three platforms are built on the same...Read More about RunSignup, TicketSignup, GiveSignup: Which Product is Right For Your Event?
August 25, 2025
Welcome, Tyler Long!
We are excited to welcome Tyler to our Support team! To introduce the the RunSignup community to Tyler, we spent some time learning more about his personal and professional life. Read on to get to know Tyler! Where are you from, and...Recent Blogs
USATriathlon Membership Delay Explanation
USATriathlon has an 8 hour delay built into their membership data. This means if an triathlete signs up for a membership on the USATriathlon site, it will take 8 hours until their membership number is available in other applications. This can cause…
Read MoreOption for Volunteers to Sign Up for only 1 task
We have added an option to limit Volunteers to only sign up for 1 task at a time. The setting is in the Advanced Options section at the bottom of the first page of Setup Tasks.
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Eric Cone Joins RunSignup
Moorestown, NJ – Eric Cone has joined RunSignup as VP of Strategic Business Development. In this role, Eric will be helping with strategic directions for the overall business, as well as working with some of RunSignup’s strategic clients and business partners. “We…
Read MoreVolunteer Priorities
We have added a Priority field to Volunteer Tasks. It is set on each task: It will show to Volunteers like this:
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Joint Press Release: Partnership Announced between ChronoTrack, Athlinks, and RunSignup
Louisville, CO & Moorestown, NJ – ChronoTrack, Athlinks and RunSignup have jointly announced a new partnership, the first of its kind. ChronoTrack is the world’s largest provider of timing hardware, software, and scoring technology, serving over 13 million athletes globally and 25…
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RunSignup Certified PCI Level 1
Moorestown, NJ – RunSignup has received a PCI Level 1 Attestation of Compliance for Onsite Assessments as a Service Provider (available upon request). As a Payment Facilitator, RunSignup had hit the volume of processing that required us to move from a self assessment to a…
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Hide Charity Option
There is a new option to hide Charities. This is useful if you might change charities from year to year or wait to resign agreements each year. The setting is on the Edit Charity page:
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RunSignup Ushers in 2017 – The Year of Free Race Photos
Moorestown, NJ – RunSignup announces the release of RaceDay Photos, the free race photo platform effective immediately. The system has been in beta since the summer, with hundreds of thousands of photos uploaded by hundreds of races. Suggestions made by beta-testing customers…
Read MoreCrowdsource Tagging of Photos
RaceDay Photos now has public tagging options to enable crowdsourced tagging of bibs. There are two options that can be enabled – Add tags to any photo, or Add tags only to those photos that have no tags in them. Note we…
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