How to Add a New Payment Account

There may come a time when your race’s payment account needs to reflect a new legal structure – for example, a race was previously managed by an individual organizer and is now part of a nonprofit or LLC. The good news? You…

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Upgraded Security and PCI v4.0

At RunSignup, safeguarding your data is paramount. RunSignup adheres to the Payment Card Industry Data Security Standard (PCI DSS) as the foundation for security across our entire platform. As PCI DSS evolves, so do our practices to ensure compliance and security. With…

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How to Enable Tax Exemption Status as a Non-Profit

In many states, there are exemptions available for charging sales tax on your race registration or merchandise sales. These are most often available to non-profits or government entities. If your non-profit is eligible to claim an exemption from sales tax on selling…

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RunSignup Fights Chargebacks for Customers

RunSignup is a full payment solution – meaning we take care of all the hassles of credit card merchant account management. This means that there is no more messy reconciliation of a registration platform and a Stripe account and we pay customers…

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Accessing and Updating Your Payment Account

Your Payment Account is the backbone of financial transactions on RunSignup, ensuring smooth registration payouts and accurate record-keeping. But do you know how to access it, update it, or add additional account owners? Whether you need to make changes due to organizational…

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Fee Transparency Display Update

We have made a Fee Transparency Display Update to improve participants’ understanding of new all-in pricing due to Fee Transparency Laws. We now show the all-in price along with the included fee on event tiles, the first step of registration, and Event…

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Enable Fee Transparency

You can now enable fee transparency for events in states that have not passed fee transparency laws. While RunSignup automatically enables for states that have passed fee transparency laws, some directors want to enable all-in pricing for events in locations that have…

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Fee Transparency Laws Will Change How Pricing is Displayed

California Law Effective July 1, Minnesota Effective Jan. 1 Will Require All Listed Pricing Includes Processing Fees As of October 2024, California, Colorado, Connecticut, Maryland, Minnesota, New York and Tennessee have all passed fee transparency laws. New Jersey, Massachusetts, and Virginia all…

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Next-Generation Event Invoicing

We automatically upgraded RunSignup’s Invoice system to our next-generation Event Invoicing. Yes, we safely deployed incredibly complex financial code during the day on April 11th while 4,889 events sold more than 30,000 registrations and tickets. The new professional interface makes it easy…

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RaceInsure is Here to Help Protect Race Directors

This is a partner post in conjunction with RaceInsure, a new insurance option by race director and insurance professional Scott Sutter. How often do you think race directors read the fine print of their race insurance policy? With the juggling act that…

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