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Whether you’re handing off race management to a new director, navigating a staff change, or transitioning your organization, needing to switch Payment Account owners is an important step to keeping your finances running smoothly on RunSignup. In this blog, we’ll walk you…
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We’re happy to share that RunSignup has successfully completed our annual PCI audit for PCI DSS 4.0.1 Level 1 for Payment Facilitators. For those who have been with us for a while, this will sound familiar—and that’s by design. Completing a PCI…
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If you’ve ever logged into your Race Dashboard and seen a red banner that says “The Payment Account For This Race Requires Attention!“, you’re not alone. This message is common, and in most cases it’s easy to resolve once you know what’s…
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When it comes to registering for a race or supporting a charity fundraising event, it’s pretty common to see a small processing fee added to your total. But not all fees are the same, and understanding the difference between registration processing fees…
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Why Does RunSignup Require Documentation? A common question we get from race directors is “why do you need XX document from me to approve my payment account?” Some of the most common documents are documents like a drivers license that verify your…
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We have added the ability for Apple Pay for RunSignup events to be used from a wide variety of browsers and devices with the recent new features from Apple. For example, people on a Chrome browser on a laptop will see an…
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As a race director or organizer, one of the most important aspects is knowing how much money you’ve made. In this blog we’ll walk you through on how to determine how much money you made from your race by accessing your Financial…
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Need to set up your payment account? We’ve made it simple with a step-by-step walkthrough. This interactive guide walks you through the entire process—from logging into your dashboard to completing the necessary details in Adyen. Whether you’re setting up a new race…
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There may come a time when your race’s payment account needs to reflect a new legal structure – for example, a race was previously managed by an individual organizer and is now part of a nonprofit or LLC. The good news? You…
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At RunSignup, safeguarding your data is paramount. RunSignup adheres to the Payment Card Industry Data Security Standard (PCI DSS) as the foundation for security across our entire platform. As PCI DSS evolves, so do our practices to ensure compliance and security. With…
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