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As the concern about industry impact from chargebacks increases, we have implemented a new notification to let races know when we receive a chargeback. We have written in depth about chargebacks, but for a quick refresher: A chargeback is where the credit card network…
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Note: Update to Policies were made on March 27 and detailed here: https://runsignup.blog/2020/03/27/post-race-payment-policy-update/. As the coronavirus continues to impact events and gathering in the US, we have amended our Reserve and Payment policies. We know that events are working hard to make responsible…
Read MoreWe have removed the $1 per refund fee to issue refunds. Additionally, we reduced the processing fee to add money to your refund reserve via credit card to help make this process easier for race directors. We have reduced the fee to…
Read MoreWe are getting many questions, and will collect the common ones here. We have several information blog posts out already: My Chargeback Reserve / Holdback does not seem to match your 20%/50% calculation? Our first release of the software on March 10…
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We’ve had many customers express surprise, concern and even anger at our steps to ensure all races have some level of chargeback reserve. Here are some answers to FAQ’s: Your Corona-report does not show a drop in registrations. Why did you change your stance this week?…
Read MoreWe are beginning to see the impact of Coronavirus on our communities and on our races and nonprofit events. We are trying to be proactive to help the industry with information about any direct impact we see and education about actions races…
Read MoreChicago has a sales tax on amusements which includes events. However, there are two exemptions available:501C3 organizations Events that comply with all 5 of these criteria: – 501C3 Organizations OR – Events that meet all 5 of these criteria: The good news…
Read MoreThe power of our community has benefited our Sales Tax implementation again. Since beginning this project, we have had help from dozens of our customers who have helped provide clarification to how their local sales tax laws apply to races and nonprofits….
Read MoreWe are nearing routine mode for Sales Tax since widely releasing it on December 1, 2019. Of course the purpose is to comply with state a local sales tax laws, and to make things simpler and more accurate for our customers. We are in…
Read MoreWe are rolling out sales tax collection for the final state – Colorado – today. We had rolled out the other 49 states and the District of Columbia a couple of weeks ago. Colorado posed a bit of a challenge, with their structure as…
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