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American Express had some outages on Friday night, November 18, 2022. About 10-15% of credit card transactions on our platform use American Express credit cards, and some of those transactions took extra time and some failed. When we try to process a transaction…
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We lowered the Reserve Holdbacks to 0% effective today. This is a very happy day and another sign of recovery in our endurance community. As you may recall we always had a normal 0% holdback (meaning we pay out when people signup),…
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Note: On November 2, 2021 we reduced this to 2.5% We are pleased to announce that our standard race reserve requirement is dropping to 5% from 10%, with a payment account requirement of 2.5% of race registration transactions. Donations continue to have no reserve…
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We will be rolling out new pricing to process transactions on our platform on May 1st for all new and renewed races, ticket events, and clubs. The price change increases the cost to process a transaction from $1.00 per transaction + 5.8%…
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Note: Effective August 29, 2022 the reserve requirement has been removed and set to 0%. In yet another sign that things are returning to normal, we are taking several actions to improve the speed of payments to our customers. Note there continues…
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Good news – it looks like WorldPay is processing transactions again as of 10:38 AM. Fortunately, only about 18 people were frustrated in their attempt to sign up for an event or make a donation. We will be contacting them directly in…
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Recently we reported that Florida joined most other states that charge sales tax and passed a Marketplace Facilitator Law. Marketplace Facilitator laws shift the responsibility from Marketplace Sellers (Event Organizers) to Marketplace Facilitators like GiveSignup | RunSignup to collect and remit sales tax on behalf of Marketplace…
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IMPORTANT: Action Required for Nonprofits and for Events Charging for Spectators Recently Florida joined most other states that charge sales tax and passed a Marketplace Facilitator Law. Marketplace Facilitator laws shift the responsibility from Marketplace Sellers (Event Organizers) to Marketplace Facilitators like GiveSignup | RunSignup…
Read MoreWith the coming of May, we are now required to verify bank account information. This is part of updates to the Financial Crimes Enforcement Network (Fincen) rules that banks and credit card processors belong to and are required to comply with. This also coincides…
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