Availability – October 2015

We did a database upgrade this morning, and some users may have received an error message during the approximately 1 minute the database was down. If they re-submitted their page everything would continue to process as normal. We upgraded from MySQL 5.5…

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Infrastructure Upgrades – October 2015

We invest a lot in our behind-the-scenes infrastructure. We just completed a fairly major set of projects to improves our resiliency and fault tolerance. In addition, we upgraded the versions of the number of the components we use in our infrastructure. The…

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Cache Outage Report

We had a non-critical cache outage last night that caused some response time to be over 2 seconds from 4:05 AM until 5:15AM. Due to our highly available design, the only thing users would have noticed is the system being a bit slower….

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AWS Outages

There have been outages on Amazon AWS, our cloud infrastructure provider, this morning. This has caused some delays in completion of transactions and notification to customers. The good news is that unlike other systems with less fault tolerance built into them, RunSignup stayed…

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Maintenance Outage on Tuesday

RunSignUp will be unavailable for 1-2 minutes between 3:45-4:15AM Eastern on Tuesday, September 22 to do a database upgrade. We apologize for the inconvenience.

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Mid-Year Availability Report

For the first 6 months of 2015 we had 99.998 availability, with NO unplanned outages (knock on wood). We have had 1,590 releases of our site this year thru August 3, with only 2 requiring us to take the site down (2…

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Availability Issues on July 31

At around 2:00 AM on July 31 our Cloud provider, Amazon AWS, had trouble with three of the services that we use (SQS, SNS, and SES) simultaneously. The outage lasted until about 3:40 AM. This impacted about 50 transactions. We have been able to recover…

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Amazon and RunSignup

If you are not familiar with Amazon’s Annual Letter from Jeff Bezos, it is worth reading (annually of course). I’ve been a big fan for years, and enjoyed reading this year’s annual letter, which also always includes a copy of his first annual letter…

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