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Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 3 ending 3/14/2020 from Week 2. When we announced our Tools for helping races with Coronavirus on March 10 there were some upset people. By Saturday everyone realizes the impact this is having and…
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We have removed the $1 per refund fee to issue refunds. Additionally, we reduced the processing fee to add money to your refund reserve via credit card to help make this process easier for race directors. We have reduced the fee to…
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We are getting many questions, and will collect the common ones here. We have several information blog posts out already: My Chargeback Reserve / Holdback does not seem to match your 20%/50% calculation? Our first release of the software on March 10…
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We’ve had many customers express surprise, concern and even anger at our steps to ensure all races have some level of chargeback reserve. Here are some answers to FAQ’s: Your Corona-report does not show a drop in registrations. Why did you change your stance this week?…
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NOTE: We updated our policies for reserves and post race payments on March 27 and April 15. We are likely to continue to update the policy as conditions change. RunSignup will be releasing two tools this week to help races if they are affected by…
Read MoreWe are beginning to see the impact of Coronavirus on our communities and on our races and nonprofit events. We are trying to be proactive to help the industry with information about any direct impact we see and education about actions races…
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As we discussed in our blog about ideas for preparing a plan in case your event is impacted by Coronavirus, we are starting to publish weekly updates on using year over year race data on the number of registrations. In Week 2, race registrations…
Read MoreWe strive for having an accessible end user experience. Being inclusive is an important part of product ownership. As an example, in a recent case study for a large potential client, we scored “all green” for their race website and registration process…
Read MoreChicago has a sales tax on amusements which includes events. However, there are two exemptions available:501C3 organizations Events that comply with all 5 of these criteria: – 501C3 Organizations OR – Events that meet all 5 of these criteria: The good news…
Read MoreAs we discussed in our blog about ideas for preparing a plan in case your event is impacted by Coronavirus, we are starting to publish weekly updates on using year over year race data on the number of registrations. In Week 1,…
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